error code pre 9200

[Josh+Moore]

I have the error code PFE 9200 when trying to access the Sky Go app on my Macbook. I cannot find anything about it. The app is incredibly poor considering how expensive  Sky products are. 

Please can you tell me what to do to resolve this issue.

[Josh+Moore]

I realise the heading of this reads PRE but it is in fact PFE 9200 as stated in the body of my message. Apologies for the confusion.

[Tom-W19]

Hi @Josh+Moore 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Jemila]

I'm having the same problem can someone please help me resolve this? I've tried restarting the app and laptop. I'm using windows. 

[caesarome]

@Jemila 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jemila an invite to chat.

[Tom-W19]

Hi @Jemila 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Jemila]

I don't understand why it won't work unless the VPN is switched off. That makes no sense. Nor is it safe. So if you can please email me what to do I'd be very grateful. 

[caesarome]

Nobody will email you due to you posting here. As you have discovered Sky Go will not work with a VPN although have you made sure it is turned off, started Sky Go then turned the VPN on, if you have and the same happens then it will have to be switched off.

[Jemila]

It seems silly to have an app that won't work with a secure vpn on. With ID theft and fraud why would Sky not make sure its services are safe and secure for its customers? Not to mention the slow response which resulted in me finding out the issue myself. 

[caesarome]

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@Jemila wrote:

Not to mention the slow response which resulted in me finding out the issue myself. 

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What were you told on the chat message that was sent to you ?

With a VPN it might be because Sky needs to know that people using the app are in the UK and not based anywhere else in the world.

[Jemila]

Nobody has provided any answers since I posted this question. I've had to work it out myself. And I am in the UK. So why would it not work with the vpn in the UK?