Error code PFE 4100

[RobinHood1000]

I cannot view nearly all programmes. I can see the listings but they don't launch properly. The error code is PFE 4100 each time. I have tried to unistall the app then restart my pc then reinstall but this hasn't had any effect. Please could you help. Thanks

[caesarome]

When uninstallimg did you also remove the hidden files and folders it uses as per this:

Uninstall the Sky Go app and then go to 'C:\Users\[your user name]\AppData\Roaming (ensure hidden files/folders are visible) and delete the following folders:

Sky
Sky Go

And if it is present the Cisco folder is App\Data\LocalLow.
Empty your recycle bin.

Reboot your PC and then download and install the Sky Go app again.

[RobinHood1000]

Thanks @caesarome I tried what you suggested. I don't seem to have a file C:/Users/ [myusername]/AppData or App/Data to clear but did the other steps and when launching the reinstalled app received the same error code PFE 4100. 

[caesarome]

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@RobinHood1000 wrote:

I don't seem to have a file C:/Users/ [myusername]/AppData or App/Data to clear

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You should have, so have you gone via My Computer/ This PC on your deskptop then go to the C drive ?

[RobinHood1000]

Thanks @caesarome I did and nothing there. I found and deleted all Sky files there.

[RobinHood1000]

Hello Sky. Anyone ready to help please? Thanks

[Annie+UK]

FYI, This forum is primarily customer-to-customer help

[Rambo256]

Following this thread- please can we be notified of a fix? I have the same problem- I have a MAC- sky go was working fine then 2 days ago this issue has happened. have tried rebooting- deleted everything and signed out and back in.

[tjar]

Same issue for me on a mac. Just the last two days.

[matt2b]

Same here, was fine a few days ago, but on Thursday (27th July) it came up with PFE4100 error. Have uninstalled and re-installed without success.

[Abeer4]

i have same problem tried everything any help please

[stratfordman]

Sky Go will open,I can choose the porogramme to warch but it will not open.

Up until yesterday Sky Go working fine,but now so frustrating.

Error code PFe 4100.

Help please.

[Maggie166]

Thank you for that, but ..... I did all that on the laptop and found the hidden files etc and now have the error message DO-0 ?

[Maggie166]

I have just had a response from Sky and they have pointed me to the sky guide on installing Skygo.

please can someone explain to them that it all worked before and they have caused the problem with an update or changes to their app and they are the ones who should be sorting it. I am sooo angry with the whole thing. 

[Terry+Gib]

Thanks,

Tried all these recomendations, and removed/reinsatlled the app afterwards.

.....and.......no difference.

So frustating.

Any body ideas. Can Sky help, as I am so disheartened.

Thanks.