23 Sep 2024 08:40 AM
23 Sep 2024 09:40 AM
Posted by a Superuser, not a Sky employee. Find out moreTo see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
23 Sep 2024 09:59 AM - last edited: 23 Sep 2024 10:00 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @swfan an invite to chat.
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