When trying to watch a sky sports channel on sky go on windows the error code PFE code 9004

[swfan]

When trying to watch a sky sports channel on sky go on windows the error code PFE code 9004.. Itv works. Catch up sky sports prog works. I can't see a satisfactory reply from sky experts what to do to resolve this?

[caesarome]

@swfan 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @swfan an invite to chat.