Unable to access Sky Q recordings

[SteveF]

Since upgrading to Sky Fibre last month  I am receiving a message on my IPAD when running Sky Go that says 'To connect to this box you need to upgrade your subscription to include Sky Q Multiscreen'. 

I am at home connected to the same WiFi as the Sky boxes.

I have attempted deleting and redownloading the app on the iPad- but now the recordings section has disappeared off the in app menu all together!

How can I correct this so that I can access recordings on my Sky Go app?

[caesarome]

Have you tried getting the device the app is installed on to disconnect from

your Wi-Fi connection then to search for all available Wi-Fi connections then connect to yours again ?

[SteveF]

Hi. Yes. Done that. Everything is on the same SSID.  

Having read further other q&a I think I need sky multiroom at £15 per month. Which I don't need any more miniq boxes and £190 pa is too much just to watch recordings on my ipad. 

Unless there is some other way? 

[caesarome · Accepted solution]

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@SteveF wrote:

Having read further other q&a I think I need sky multiroom at £15 per month. Which I don't need any more miniq boxes

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@SteveF 

That will be the issue, if you have just the main box then you will be unable to access your recordings without a multiscreen subscription.

[DavidSinger]

I have multi room and Sky WiFi and it still says Sky Q box not found and BBC channels not showing on TV guide