14 Oct 2024 01:58 PM
Since upgrading to Sky Fibre last month I am receiving a message on my IPAD when running Sky Go that says 'To connect to this box you need to upgrade your subscription to include Sky Q Multiscreen'.
I am at home connected to the same WiFi as the Sky boxes.
I have attempted deleting and redownloading the app on the iPad- but now the recordings section has disappeared off the in app menu all together!
How can I correct this so that I can access recordings on my Sky Go app?
14 Oct 2024 07:27 PM
Posted by a Superuser, not a Sky employee. Find out more
@SteveF wrote:
Having read further other q&a I think I need sky multiroom at £15 per month. Which I don't need any more miniq boxes
That will be the issue, if you have just the main box then you will be unable to access your recordings without a multiscreen subscription.
14 Oct 2024 04:09 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried getting the device the app is installed on to disconnect from
your Wi-Fi connection then to search for all available Wi-Fi connections then connect to yours again ?
14 Oct 2024 06:48 PM
Hi. Yes. Done that. Everything is on the same SSID.
Having read further other q&a I think I need sky multiroom at £15 per month. Which I don't need any more miniq boxes and £190 pa is too much just to watch recordings on my ipad.
Unless there is some other way?
14 Oct 2024 07:27 PM
Posted by a Superuser, not a Sky employee. Find out more
@SteveF wrote:
Having read further other q&a I think I need sky multiroom at £15 per month. Which I don't need any more miniq boxes
That will be the issue, if you have just the main box then you will be unable to access your recordings without a multiscreen subscription.
14 Oct 2024 11:46 PM
I have multi room and Sky WiFi and it still says Sky Q box not found and BBC channels not showing on TV guide
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