Trying to watch some programmes from Really on skygo. I can watch some but not others.

[Franmari26]

Trying to watch some programmes from Really on skygo. I can watch some but not others. On my mobile it says update my subscription (my subscription does cover it). On my laptop it says error code 1301 - still, update my subscription. Any ideas? Thanks. App up to date.

[caesarome]

@Franmari26 

Do you subscribe to the Sky Signature package ?

[Franmari26]

Hi,

• Not sure what it called  now, but it covers the Really channel.  And i can watch some programmes and not others!

Thanks 

[Franmari26]

Just says sky q subscription on.my bill.

[caesarome]

@Franmari26 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Franmari26 · Accepted solution]

@caesarome thankyou!