Trying to get Sky Go working on a different laptop

[tiggerwillow]

Hi basically my laptop that I watch Sky Go on has died (it's terminal) so I'm having to try using a different laptop, I've downloaded Sky Go onto this working laptop and it's saying (and I'm quoting it here) "connecting your application, we're having problems connecting you, please try again"

seeing if this laptop will let me put a screenshot

nope for some reason its not getting a screenshot

not sure if its working

[caesarome]

@tiggerwillow 

This was posted by another member so might be worth a try:

Where is says USERNAME is it the name you use with the PC.

a) Click Start, type 'Firewall' and select Windows Defender Firewall.

b) Top Left of this window, select 'Allow an app or feature through Windows Defender Firewall'

c) Bottom Right, click on 'Allow another app.'

d) Click Browse and Manually navigate to the Sky Go exe file using the

e) "C:\Users\USERNAME\AppData\Roaming\Sky\Sky Go\Sky Go.exe" the location of the exe.

d) Add this exe to your list of Firewall exceptions.

e) Check the list and make sure Sky Go is there and it's box is ticked.

Try Sky Go.

[tiggerwillow]

Huh? I typed in my Sky password carefully onto Sky Go and it says access denied ?

picture too big to upload it says and I don't know how to make it smaller

"you don't have permission to access" then some nonsense that I can't type out cause its unreadable ?

[caesarome]

Are you using a VPN if so it will need disabling.