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Discussion topic: Trouble Removing a device from skygo

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This message was authored by Tazzy1 This message was authored by: Tazzy1

Trouble Removing a device from skygo

Help! I've split with my partner and the device still keeps appearing!!, I've changed my password twice, I continuously 'remove' the device via Skygo & sky.com & STILL he can access!! How do I stop this and remove the device once and for all... 

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This message was authored by caesarome This message was authored by: caesarome

Re: Trouble Removing a device from skygo

Posted by a Superuser, not a Sky employee. Find out more

This should work, it will not happen straight away though:

 

First change your password (I know you have done this so you can skip this if you want):

https://skyid.sky.com/resetpassword/


Then go to this link:

https://skyid.sky.com/authorise/manage


If you tick "Sky Apps" and then the remove button, then anyone using SkyGo or SkyNews or SkySports apps etc. using your credentials will have the previous auth token removed and will be forced to sign in again (using the new password only you know). Will mean people you want to use your ID will need to do the same, but will force whoever is using your previous details off, this might not stop them straight away but it will over a day or so.

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Tazzy1
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This message was authored by Tazzy1 This message was authored by: Tazzy1

Re: Trouble Removing a device from skygo

Ok thanks, I've done both, I'll check in a couple of days & hope it's worked. 
I changed my password for the second time today as I had changed it around 2 weeks ago and he was still showing using the device... 

Tazzy1
Topic Author
This message was authored by Tazzy1 This message was authored by: Tazzy1

Re: Trouble Removing a device from skygo

The device STILL keeps appearing?? How do I stop this, if I delete my SKYGO will that help or will he still be able to view?

 

I've changed my password twice, removed the device numerous times from both Skygo & sky. Com 

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