Sky Go & Sky Stream

[Streaming+Nose]

Just got stream (Nov 5) and overall happy with it, however when I access Sky Go on my iPad (I used to have Q) or Chromebook I have the following issues

1) There are no BBC channels, channels start at 103

2) When I try to watch a kids program it tells me to upgrade my subscription even though I have the Kids package on my Stream.

and don't get me started on the channels having different numbers...

[caesarome]

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@Streaming+Nose wrote:

1) There are no BBC channels, channels start at 103

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That is correct, the BBC channels can only be viewed when the Sky Go app is connected to a Sky Q box so for those like yourself will be unable to view them as the BBC will not allow Sky to add them to the app.

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2) When I try to watch a kids program it tells me to upgrade my subscription even though I have the Kids package on my Stream.

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To see if they can help I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Streaming+Nose an invite to chat 🙂 

[Streaming+Nose · Accepted solution]

Thanks to the team for their help the issue is now fixed. It seemed that there was a ghost account linked to mine possibly relating to when  I had Sky Q.

The team removed Kids as it was showing a pending. I was then able to add in back and it worked instantly on both Sky Stream & Sky Go.

[Addie15]

Update-This issue is now resolved, hence we are closing this chat. If there is anything else we can do for you, please do not hesitate to reach out. Thanks.

[TimmyBGood]

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@Streaming+Nose wrote:

1) There are no BBC channels, channels start at 103

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That's a BBC decision to drive up iPlayer user numbers: Sky can only populate channels into Go with the permission of the channel owner.