18 Nov 2022 09:21 PM
Just got stream (Nov 5) and overall happy with it, however when I access Sky Go on my iPad (I used to have Q) or Chromebook I have the following issues
1) There are no BBC channels, channels start at 103
2) When I try to watch a kids program it tells me to upgrade my subscription even though I have the Kids package on my Stream.
and don't get me started on the channels having different numbers...
24 Nov 2022 10:22 AM
Thanks to the team for their help the issue is now fixed. It seemed that there was a ghost account linked to mine possibly relating to when I had Sky Q.
The team removed Kids as it was showing a pending. I was then able to add in back and it worked instantly on both Sky Stream & Sky Go.
18 Nov 2022 09:40 PM
Posted by a Superuser, not a Sky employee. Find out more
@Streaming+Nose wrote:
1) There are no BBC channels, channels start at 103
That is correct, the BBC channels can only be viewed when the Sky Go app is connected to a Sky Q box so for those like yourself will be unable to view them as the BBC will not allow Sky to add them to the app.
2) When I try to watch a kids program it tells me to upgrade my subscription even though I have the Kids package on my Stream.
To see if they can help I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
19 Nov 2022 12:18 PM
Posted by a Sky employeeThank you for escalating this. We have sent Streaming+Nose an invite to chat 🙂
24 Nov 2022 10:22 AM
Thanks to the team for their help the issue is now fixed. It seemed that there was a ghost account linked to mine possibly relating to when I had Sky Q.
The team removed Kids as it was showing a pending. I was then able to add in back and it worked instantly on both Sky Stream & Sky Go.
24 Nov 2022 10:36 AM
Posted by a Sky employeeUpdate-This issue is now resolved, hence we are closing this chat. If there is anything else we can do for you, please do not hesitate to reach out. Thanks.
24 Nov 2022 11:08 AM
Posted by a Superuser, not a Sky employee. Find out more
@Streaming+Nose wrote:
1) There are no BBC channels, channels start at 103
That's a BBC decision to drive up iPlayer user numbers: Sky can only populate channels into Go with the permission of the channel owner.
No problem. Browse or search to find help, or start a new discussion on Community.
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