TNT Sports not working on Sky Go

[Mikomotor]

Hi. Just tried to access TNT Sports channels on Sky Go and I get message: "To watch this content, please upgrade your subscription". I've always paid the full monthly sub direct to BT and still do. Can anyone suggest why I suddenly can't watch via Sky Go (access via TV all good).

[caesarome]

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@Mikomotor wrote:

I've always paid the full monthly sub direct to BT and still do.

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This will be why as you are paying directly to BT/TNT so you would need to use their app instead as you can only use Sky Go to access the channels if pay directly to Sky.

[Mikomotor]

Many thanks!

Mike.

[DimitrisVel]

I am a sky paying customer and it says I need to upgrade my subscription to watch tnt sports on sky go?? This is not right, I can watch it on my tv so why not on sky go?

[caesarome]

@DimitrisVel 

To be clear, you pay Sky (and not TNT themselves) for access to the TNT channels ?

[DimitrisVel]

Yes I pay sky for tnt package and can watch those tnt sports channels at home so why not via the sky go app?

they are shown on the sky go app and I am using it to substitute the debacle of the discovery plus app (where sports content is unavailable), it seems wherever I try to watch tnt sports if I'm not at home it doesn't work

i had the bt sports app and watched all the sports so not sure why I can't watch on tnt sports (that's another long story) not sure I ever watched bt sports via the sky go app before but it's now on their listings so they must have changed that

[DimitrisVel]

I pay a lot of money to sky every month to include as much sports content as possible (tnt sports is in my sky package), I thought I read in previous posts that sky go now has tnt sports channels available to watch which was a huge relief as the discovery plus app has been a nightmare..then only to find out that on sky go it says I need to upgrade my subscription..I couldn't possibly upgrade my subscription any more with sky!! I pay a fortune to them monthly 

[caesarome]

@DimitrisVel 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Honeyford44]

I'm having the exact same issue, pay for it via sky and won't let me watch TNT sports via the discovery plus mobile app or via Sky go. Can someone please post a fix to this issue

[caesarome]

@Honeyford44 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[HG17986]

me too I'm afraid, I pay for the sky sports complete pack and I am  having the same issue that I  can watch on a sky box but not on mobile using the sky app,  any help would be grateful received 

[caesarome]

@HG17986 

Do you have the app connected to a Sky Q box and if you do then do you have a multiscreen sub on your account ?