SkyGo not working on xbox

[Neon831]

Hello.

I have SkyGo extra as part of my sky package, and have been using on an Xbox and iPad. The iPad seems to be working fine but it has stopped working in my Xbox. I get a message saying that I need a Sky MultiRoom or SkyGo extra subscription but I have SkyGo Extra, so why has it stopped working? I have tried all the usual tricks, uninstalled and reinstalled etc. called Sky, no one can help. Any ideas?

[Annie+UK]

FYI, Just checked on my Xbox Series X and both the beta and standard app are working perfectly fine here

If I were you I'd contact Sky and have your account checked

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[SKY1992bf]

@Neon831  Is sky go extra still itemised on your bill?

[Neon831]

Hello, yes it's still itemised. 

[caesarome]

@Neon831 

Do you want to call Sky or would you prefer to have the messaging team to contact you via here about this ?

[Neon831 · Accepted solution]

Hi all,

thanks for you help. Rang sky and after  52mins and 5 different people (inc Sky Mobile team 2x for reasons unknown) it has been fixed.

It seems Sky randomly removed it from my

account yesterday, but they put it back.

then wanted to charge me £5 a month for the pleasure and eventually agreed I shouldn't be charged and refunded it.