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This discussion topic has been answered Discussion topic: Sky Go technical and access restricted error

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This message was authored by: caesarome

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more

@Will127 

Amd word for word what does this message say ?

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This message was authored by: Will127

Re: Restricted access to sky go extra

It says 

there was a problem streaming this channel please select another channel. When I do this I get another message saying: sorry there was a problem playing the selected video please try again and underneath saying household is restricted 

This message was authored by: caesarome

Re: Restricted access to sky go extra

Posted by a Superuser, not a Sky employee. Find out more

@Will127 wrote:

saying household is restricted 


@Will127 

Have you made any changes to your TV package recenetly and is your billing up to date ?

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This message was authored by: Darren194

Sky go technical fault

Technical fault on sky go app, cannot watch any channel, movie or anything on any device.

have deleted app, refreshed Apple TV and iPhone, have tried signing in and out, checked for updates, all updated and ok. Please help why can't we sign in? 

This message was authored by: caesarome

Re: Sky go technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Darren194 

Has it been working up to now or is this the first time you are attempting to use it ?

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This message was authored by: Kelly270

Re: Sky go technical fault

It's still not working 

This message was authored by: caesarome

Re: Sky go technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Kelly270 

Feel free to provide more details like what is not working and what is happening ?

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This message was authored by: Darren194

Re: Sky go technical fault

I have been using it fine up until now 

This message was authored by: Craigy092

Re: Sky go technical fault

I am having the same problem on my mobile it says "because of a technical issue you cannot watch this content" and on my Xbox is says "this content it restricted" was all working fine a few hours before all my tv service working fine just sky go also cannot access mange my devices says an error there to

This message was authored by: trendkill82

Re: Sky go technical fault

Try this....

 

Go to here, and uncheck "Sky GO Apps"

 

 

https://skyid.sky.com/authorise/manage

 

And then re log in.  

This message was authored by: Craigy092

Sky go won’t work

Sky go was working fine since yesterday night now sky go won't load anything on my Xbox when I try it gives me a message saying "sorry there is a problem playing the selected video, access from this household is restricted" it says that even when I try to load the kid's channels then when I try to load sky go on my mobile I get an error saying " because of a technical issue you cannot watch this content" I have whole home subscription sky ultimaye tv both my pucks are working fine everything is except sky go since yesterday can someone else before I have to call sky?

This message was authored by: 5StarCales

Re: Sky go won’t work

Got exactly the same problem. Only found out just as the football was starting 🙄

This message was authored by: Craigy092

Re: Sky go won’t work

So it's not just happening to me then it must be a problem sky end  I'll be ringing them tomorrow to find out what's going on

This message was authored by: teknys

Re: Sky go won’t work

I cant wtach through my virgin sign in either

 

This message was authored by: Craigy092

Re: Sky go won’t work

Are you with virgin for your broadband?

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