Discussion topic: Sky Go technical and access restricted error
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Message posted on
15 Oct 2025
09:43 PM
- last edited:
12 Nov 2025
04:02 PM
by
Samraj
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Sky Go technical and access restricted error
Help was watching fine on Sunday now all I get is access restricted in this household on sky go using ps4 nothing has changed we have sky go with being a vip member
[Moderator note: Edited subject for clarity.]
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All Replies
Message posted on 15 Oct 2025 10:29 PM
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Re: Access restricted in this household
If you have made no changes and still have Sky Go Extra on your account then you will have to either call Sky or use one of the social media links at the bottom of this page to contact them about this.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 23 Oct 2025 12:40 PM
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Re: Access restricted in this household
Hi did you get his issue resolved? I'm having the same? Thanks on sky go app
Message posted on 23 Oct 2025 01:03 PM
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Re: Access restricted in this household
Hi nho still not resolved deleted and reinstalled still no joy waiting on a call back which i should have had 5 days ago to try again after spending nearly 2 hours on the phone mine wont work on any device just says access restricted from this household
Message posted on 23 Oct 2025 01:19 PM
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Re: Access restricted in this household
I wouldn't wait for a callback which you might not get so I would either try calling back or using one of the social media links at the bottom of this page for help,
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Nov 2025 12:17 AM
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Restricted access to sky go extra
Can't watch sky go I have a message telling me I've been restricted
Message posted on 05 Nov 2025 05:38 AM
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Re: Restricted access to sky go extra
Do you have Sky Go Extra on your account ?
What actually does this error message say ?
What device is this on ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 05 Nov 2025 12:20 PM
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Re: Restricted access to sky go extra
It's on my Xbox and I have sky go extra
Message posted on 05 Nov 2025 01:48 PM
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Re: Restricted access to sky go extra
Amd word for word what does this message say ?
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Message posted on 06 Nov 2025 07:24 AM
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Re: Restricted access to sky go extra
It says
there was a problem streaming this channel please select another channel. When I do this I get another message saying: sorry there was a problem playing the selected video please try again and underneath saying household is restricted
Message posted on 06 Nov 2025 09:48 AM
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Re: Restricted access to sky go extra
@Will127 wrote:
saying household is restricted
Have you made any changes to your TV package recenetly and is your billing up to date ?
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Message posted on 08 Nov 2025 12:00 PM
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Sky go technical fault
Technical fault on sky go app, cannot watch any channel, movie or anything on any device.
have deleted app, refreshed Apple TV and iPhone, have tried signing in and out, checked for updates, all updated and ok. Please help why can't we sign in?
Message posted on 08 Nov 2025 01:17 PM
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Re: Sky go technical fault
Has it been working up to now or is this the first time you are attempting to use it ?
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If you need help please provide as much information as you can
Message posted on 08 Nov 2025 01:39 PM
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Re: Sky go technical fault
It's still not working
Message posted on 08 Nov 2025 01:50 PM
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Re: Sky go technical fault
Feel free to provide more details like what is not working and what is happening ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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