@claire444
If you do mean Sky Go then it might be to do with this:
https://www.sky.com/help/articles/managing-devices-and-streaming-sky-go
Sky Go and Sky Go Extra customers can stream on two devices at a time.
Sky Q Multiscreen and Sky Glass/Sky Stream Whole Home customers can stream on four devices at a time – up to three using Sky Go and one using either the Sky Sports app or website.
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