Sky go stopped working on Xbox series X

[Kai40]

@caesarome righto will do. Thanks for your help with this today

[Peter0101101]

Not working. Getting error message saying I haven't got the right subscription. Been using it for years 

[caesarome]

@Peter0101101 

As explained previously there was a fault with the app which was letting some us it without the correct subscription in place so going forward you do need Sky Go Extra on your account.

[LeoP198358]

I'm having the same issue on my Xbox one. Please could this be escalated 

[Kai40]

@caesarome you mention "As explained previously there was a fault with the app which was letting some us it without the correct subscription in place so going forward you do need Sky Go Extra on your account."

However only far back as 2020 - here are the requirements for using the Sky Go app on Xbox/ Playstation:

• To be a Sky TV customer (I am)
• A Sky Q box (i have this)
• If you don't have Sky Q, you'll need a Sky Go Extra subscription (I have a Sky Q box)
• Sky Go Extra is free for Sky VIP members (I'm a Sky VIP member)

So it doesn't seem like a 'fault with app' letting some of us use it without the correct subscription, rather the goalposts have been moved without Sky telling anyone.

Can I get this escalated to speak with a Sky employee? I tried phone yesterday afternoon but couldn't get through

[caesarome]

If you haven't got Sky Go Extra on your account then you will need to call Sky to get it added.

[lizzielas9]

I am also having this issue on Xbox. Please can someone help?

[caesarome]

@lizzielas9 

Do you have multiscreen or Sky Go Extra on your account ?

[lizzielas9]

Yes sky go is working on other devices just not on xbox 

[caesarome]

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@caesarome wrote:

@lizzielas9 

Do you have multiscreen or Sky Go Extra on your account ?

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Or are you a Sky Glass customer?

[Linquist1]

Could it be that Microsoft havd not updated the Xbox app yet?

I have sky Q and VIP status

I've been sharing my sky for years

ladt week my partner couldn't log on 🤦‍♀️🤷‍♀️

[Annie+UK]

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@Linquist1 wrote:

Could it be that Microsoft havd not updated the Xbox app yet?

I have sky Q and VIP status

I've been sharing my sky for years

ladt week my partner couldn't log on 🤦‍♀️🤷‍♀️

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It is the new Sky Go app for xbox that people are having issues with 🙂 They replaced the TV from Sky app recently

[Addie15]

Update-We are closing this chat session now with Jackallo97, but if there is anything else in the future we can help you with, do not hesitate to reach out. Thanks.

[Boppysbhoy]

The same problem has happened to me too.

Sky go no longer works on my xbox series x but it does on other devices.

I have tried all recommendations on the trouble shooter.

[caesarome]

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@Boppysbhoy wrote:

The same problem has happened to me too.

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What problem are you having @Boppysbhoy ?

If you are being asked to upgrade then do you have multiscreen if you are a Sky+ or Sky Q customer or the Whole Home one if you have Sky Glass/Stream ?