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Discussion topic: Sky go stopped working on Xbox series X

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This message was authored by Emmas+phone This message was authored by: Emmas+phone

Sky go stopped working on Xbox series X

I'm having an issue, my sky app signed me out but now I've logged back in on my series X xbox but it's saying 

 

You can't use sky go on this device yet. You'll need Sky Q Multiscreen, Sky glass whole home or sky go extra but I have a subscription and it's worked for years but stopped today.

 

Please help. 

 

Thanks


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This message was authored by Clareridds This message was authored by: Clareridds Answer

Re: Sky go stopped working on Xbox series X

Hi all,

 

Some clarification for those having issues here as there are a lot of the same questions. In order to watch Sky on a console you need to have ONE of the following as part of your subscription package:

 

  • Sky Q Multiscreen, or, 
  • Sky Glass Whole Home, or,
  • Sky Go Extra

Check your Sky bill to see if you have the above. If you do have one of the above packages, but still not able to watch Sky on your console, please call Sky and it will be looked into, or we can escalate the issue to a Community Messaging team. 

 

You can also find information here-  TV from Sky on games consoles | Sky Help | Sky.com

 

Thanks,

Clare

 

Community Escalations Specialist 

Clareridds

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

 

Note: you have 48 hours to reply once you have the invite
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by steven1981 This message was authored by: steven1981

Re: Sky go stopped working on Xbox series X

I have the exact same issue, the Sky Go app updated, now I have been kicked out, and cant log back in. 

Tried uninstalling and reinstalling, but still not letting me back on. 

Please help Sky, the Sky Go update has a bug.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@steven1981 wrote:

I have the exact same issue, the Sky Go app updated, now I have been kicked out, and cant log back in. 

Tried uninstalling and reinstalling, but still not letting me back on. 

Please help Sky, the Sky Go update has a bug.


I got the Sky Go update on my console today and it is fine, the issue seems to be with peoples accounts and not the app

 

I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

 

Note: you have 48 hours to reply once you have the invite
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky go stopped working on Xbox series X

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Emmas+phone.

This message was authored by steven1981 This message was authored by: steven1981

Re: Sky go stopped working on Xbox series X

Hi, could you also please help me with this issue? 

 

I have same console and exact same issue as the original post, Sky Go is not working on my Xbox One X. 

My console updated the app, and after the update I can no longer log in and am getting same message as above post. 

 

This is an Xbox One X, and not an Xbox One series X, as this confuses some people. 

 

Regards Steve

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@steven1981 I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

 

Note: you have 48 hours to reply once you have the invite
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky go stopped working on Xbox series X

Posted by a Sky employee

HI there! We have sent an invite to steven1981.

This message was authored by Georged152 This message was authored by: Georged152

Re: Sky go stopped working on Xbox series X

I have the exact same problem. Everything I've tried to resolve hasn't worked

 

This message was authored by Georged152 This message was authored by: Georged152

Re: Sky go stopped working on Xbox series X

I have Xbox series x

This message was authored by lettice This message was authored by: lettice

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@Georged152 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky go stopped working on Xbox series X

Posted by a Sky employee

Thanks for escalating this. We’ve sent @george152 an invite to chat.

Emmas+phone
Topic Author
This message was authored by Emmas+phone This message was authored by: Emmas+phone

Re: Sky go stopped working on Xbox series X

Hi guys, 

 

I was told my sky go extra would be added at no extra cost, the sky go app is still not working on my xbox, how do I get this working and has the service been added? I need this ASAP.

 

Thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Sky go stopped working on Xbox series X

Posted by a Superuser, not a Sky employee. Find out more

@Emmas+phone 

Was it the Messaging team on here that you spoke to about Sky Go Extra being added and if so was it a few days ago that they ttold you this ?

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Emmas+phone
Topic Author
This message was authored by Emmas+phone This message was authored by: Emmas+phone

Re: Sky go stopped working on Xbox series X

Yes, I validated my account and they said it could be added for free, said can take 24 hrs but still not working. 

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