Sky go stopped working on Xbox series X

[caesarome]

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@AlfRom wrote:

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What doesnt make sense is why some people are getting this added for free and others not. Very poorly handled from Sky. 

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Sky Go Extra for some used to appear as a free reward via Sky VIP, it is also free f you have a multiscreen subscription.

[Annie+UK]

FYI, Sky Go Extra is free for some as a VIP Reward

You got away with using Sky Go Extra on your console for many years without paying £5 per month, good job Sky are not back charging people 🙂

[weeannie2012]

App has updated & no longer letting me access on Xbox series x either. What can I do?

[AlfRom]

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@Annie+UK wrote:

FYI, Sky Go Extra is free for some as a VIP Reward

You got away with using Sky Go for many years without paying £5 per month, good job Sky are not back charging people 🙂

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Sky Go and Sky Go Extra are two different things. Im able to use sky go on every device except Xbox... so im not sure what you are refering to.

I personally had Sky Go Extra on my account for years (as a reward), they just decided never told any of us the reward had ended. Especially at contract renewal time

[caesarome]

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@AlfRom wrote:

I personally had Sky Go Extra on my account for years (as a reward), they just decided never told any of us the reward had ended. Especially at contract renewal time

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Now you have said that you used to have it we can get you some help as it might have dropped off your account on error so I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[AlfRom]

Thank you!

[Lnes]

Hello,

i've had the same issue and can't seem to resolve it - please assist.

[Annie+UK]

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@Lnes wrote:

Hello,

i've had the same issue and can't seem to resolve it - please assist.

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Do you have multiscreen or Sky Go Extra, or have you had a Sky Go Extra reward removed from your account?

[caesarome]

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@weeannie2012 wrote:

App has updated & no longer letting me access on Xbox series x either. What can I do?

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@weeannie2012 

Do you have multiscreen or Sky Go Extra on your account ?

[Lnes]

I believe we've always had skygo, been with sky for 23+ years plus..

all of a sudden just disappeared and stopped working on the Xbox a few days ago, made sure I was linked with a sky ID for the primary users (parents) so I have sufficient permission but nothing has been added or removed from the account. 

[Annie+UK]

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@Lnes wrote:

I believe we've always had skygo, been with sky for 23+ years plus..

all of a sudden just disappeared and stopped working on the Xbox a few days ago, made sure I was linked with a sky ID for the primary users (parents) so I have sufficient permission but nothing has been added or removed from the account. 

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That does not answer my question 😞

[Lnes]

yes will be the short answer! 

[Annie+UK]

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@Lnes wrote:

Hello,

i've had the same issue and can't seem to resolve it - please assist.

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I have escalated your post to the Community Messaging Team

Check out the link below that explains the process
Escalating a post to a Sky expert

Note: you have 48 hours to reply once you have the invite (if you don't reply in time your invite will be automatically closed). Once you have replied you might have a little wait for a team member to get back to you

[Lnes]

Appreciate the fast response and willingness to get it sorted with me - a super hero! 

[AlfRom]

Hi @caesarome 

I have just found an email from 2017 saying 

"Great news X,

you now have free Sky Go Extra with Sky VIP"