I contacted them by email , they said they've changed nothing, actually a couple of very sympathetic emails, acknowledging that we'd done everything we could. One day I have the app and it works and then the next day it's not working. Sky go works on my 4G. I'm going to try the Sky app at my sons this morning if it works it's got to be LiT fibre that has the issue and I'll ring them. Totally fed up, the whole of Christmas and new year. We had city fibre vans over the road at the post and whether they've done something i don't know but strange how it all started after they'd been.
Well I used the sky go app at my sons was ok. I contacted LiT fibre and customer services weren't helpful, firstly it was a difficult line and was continually echoing making a foreign accent difficult to hear and follow. Said nothing wrong with internet all working fine by their stats, I told him others had same problem but he insists it's Sky's issue. Couldn't talk to any tech and they're not contacting sky to try and sort out.Lit Fibre were doing maintenance over night,.so this morning, I rebooted everything, I can get BBC 1&2 on sky go and nothing else except the wheel of doom! I give up Customer care and support what a joke.
