Sky go extra

[caesarome]

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@Jas0nP wrote:

I have just hit the same issue and I'm trying to get through to support to resolve. I've been told the same thing about needing multiroom but that's not what I was told when agreeing the latest package I have.

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If you believe you were wrongly informed then you can register a complaint here about this:

https://www.sky.com/help/complaints

Give them the date (and time) you were told this so if it was by a phone call they can listen what was said to you.

[Jas0nP]

Thanks have done and it's lead to a series of emails, hence looking to talk or message someone in real time to help get to the bottom of it.

seems to be some confusion between sky go extra and multi room.

[Alisan]

I have not managed to resolve this so would be interested to hear if you manage to get a resolution. 

[Jas0nP]

Will let you know how I get on.

[caesarome]

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@Jas0nP wrote:

seems to be some confusion between sky go extra and multi room.

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The website does seem quite clear:

https://www.sky.com/help/articles/what-is-sky-go-extra

How do I get it ?

You’ll need a Sky Multiscreen or Sky Glass/Sky Stream Whole Home subscription, or you can pay the monthly cost to use it (Sky+ and Sky Q customers only).

It can also be free via Sky VIP as a reward so it might be worth looking into this.

[Jas0nP]

Perhaps I should have worded it more along the lines of, continuing changes to Sky technology, offers, along with terms and conditions have caused confusion over the years.