Sky go error message -sorry something went wrong

[rayebb]

I keep getting the following a error message on my iphone 13 running IOS 18

Sorry something went wrong

Your device needs to be authorised;

Please ensure it's conected to the interenet and try again

ok

i have re installed the skygo app, double checked that the device is registered and ensured that my wifi is working.

i rang Sky customer services 2 weeks ago and went through all the possible faults, etc and she said she would pass my problem to the investigation team, but I kave heard nothing.

skychat is a waste of time with this kind of problem

Please advise

[caesarome · Accepted solution]

Are you using a VPN because if so it will need disabling.

[rayebb]

Great, it is now working.

Thanks