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This message was authored by: rayebb

Sky go error message -sorry something went wrong

I keep getting the following a error message on my iphone 13 running IOS 18

 

Sorry something went wrong

Your device needs to be authorised;

Please ensure it's conected to the interenet and try again

ok

 

i have re installed the skygo app, double checked that the device is registered and ensured that my wifi is working.

i rang Sky customer services 2 weeks ago and went through all the possible faults, etc and she said she would pass my problem to the investigation team, but I kave heard nothing.

skychat is a waste of time with this kind of problem

 

Please advise

 

 


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This message was authored by: caesarome Answer

Re: Sky go error message -sorry something went wrong

Posted by a Superuser, not a Sky employee. Find out more

Are you using a VPN because if so it will need disabling.

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This message was authored by: caesarome Answer

Re: Sky go error message -sorry something went wrong

Posted by a Superuser, not a Sky employee. Find out more

Are you using a VPN because if so it will need disabling.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: rayebb

Re: Sky go error message -sorry something went wrong

Great, it is now working.

 

Thanks

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