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Discussion topic: Sky go error 30

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This message was authored by Jayp3 This message was authored by: Jayp3

Re: Error code 30

Having same problem.  Now can't watch any movies live.  Have to download them. 

This message was authored by jontron This message was authored by: jontron

Plans to reimburse users who are unable to use the app?

The Sky Go app' has been next to useless for weeks; are there any plans to reimburse customers for the constant error (code 30) that makes watching 'live' content near on impossible?

This message was authored by caesarome This message was authored by: caesarome

Re: Plans to reimburse users who are unable to use the app?

Posted by a Superuser, not a Sky employee. Find out more

@jontron 

You can try asking Sky but I very much doubt you will get a refund, have you tried pausing it for 30 seconds to see if you can then get it to play without the error ?

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This message was authored by jontron This message was authored by: jontron

Re: Error code 30

Unfortunately the patch suggested is a bit of a red herring. It's still evident on any age or pay-walled content when tested a couple of times.

 

Thanks for the suggestion, but I hope the only way I can watch live, paid for, content is to not have it live

This message was authored by Finless This message was authored by: Finless

Re: Error code 30

Same problem here, I even unloaded sky go then reinstalled a month later, but the same issue remains, and it is only on movies. So if sky doesn't sort it I will simply have to cancel movies, and use my Disney and Netflix instead 

This message was authored by Finless This message was authored by: Finless

Sky go Error 30

Since November I have been getting Error 30 whenever I try to watch a movie on sky go.  I deleted the app, re-installed the app and still after nearly two months we still can't watch movies on sky go, (which is how I watch most of sky as my husband hogs the main tv.) 

so now I am questioning if I should cancel movies. I have been watching Netflix over Christmas so I don't really miss sky movies. I am just miffed about paying for something I cannot access on my choice of device. 

This message was authored by Blakey35 This message was authored by: Blakey35

Re: Sky go error 30

Come on Sky! Was told to uninstall and reinstall app. Didn't work. Have done it several times now. Still not working. 
can you get your sky team to ring me again please. 

This message was authored by Stec2 This message was authored by: Stec2

Re: Sky go error 30

Hi all,

Same here for me. Error 30 closes the stream everytime I'm in a movie channel. No workarounds have worked

This message was authored by PPOOKS This message was authored by: PPOOKS

Re: My Sky go keeps crashing with Error 30. How do I stop this.?

I've been getting this since I've added Sky cinema over three months ago. My issue is with my 2 year old iphone 13 pro max. However, I have an eight year Ipad pro, which "NEVER" crashes, while watching cinema and only cinema channels. Also, few months after adding Sky Cinema, I swapped from sky broadband (40mbs) to cummunity fiber 1Gbps), dispiten the huge increase to my broadband speed it has made no difference to fixing these crashes, just as bad. Finally, crashes happen after watching for only few minutes but not all channels and not always the same amount of minutes. I had reported this to Sky when it happened but they never got back to me.  Frustrating watching movies which need pin code to activate. (PS done all the usual checks, latest software, deleted app and reloaded)

This message was authored by EmMac This message was authored by: EmMac

Re: Sky go error 30

The error is still here and has been plaguing me on Sky channels for a couple of days.  It used to resolve itself within a day or 2 but this is a bad patch again.  Did anyone find a solution?  Pausing doesn't work on my Sky Go app as it won't hold the pause.  It simply jumps forward to live... Thanks all. 

JonathanBradnic
Topic Author
This message was authored by JonathanBradnic This message was authored by: JonathanBradnic

Re: Sky go error 30

Still no solution. Sky don't seem to want to help !!! 

This message was authored by JMCV This message was authored by: JMCV

Re: Sky go error 30

Any solution for the error 30? It is frustrating. Any idea? Thanks a lot 

JonathanBradnic
Topic Author
This message was authored by JonathanBradnic This message was authored by: JonathanBradnic

Re: Sky go error 30

No sorry. Sky can't seem to help. Nightmare 

This message was authored by Penmad This message was authored by: Penmad

Re: Sky go error 30

I've had a poorly day today and spent it watching 3 films.  I've had to bear with this bloody Go Error 30 all through each film.  I pay £153 a month for my Sky and it's a shocking travesty.  I also find, if I watch TV on my ipad in bed in the muddle of the night, there are only a few channels available to me and I can't even watch my recorded programmes   only downloads, if which I have none   I definitely need to consider my options for going to another provider 

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