Sky go error 30

[JonathanBradnic]

Sorry Claire. No !! I'm bewildered that sky still can't tell me why ? 

[Penmad]

I get this with sky channels and it's really frustrating, especially as sky has just increased my monthly charge by 50%

[Alistair5694]

I am getting same error as well since Xmas Eve any updates please as only happens on sky movies I have seen so far?

[Lisa-P1987]

Hi there Alistair5694 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[hogbenn]

I'm trying to watch Sky movies via Sky go and it keeps crashing with Error code 30 displayed. I've check my Sky system and no faults are being  reported. I've done an Internet speed check and Download speed is 203Mbps and Upload speed is 213Mbps. How do I fix this issue?

[caesarome]

@hogbenn 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @hogbenn.

[Tim126]

I get the same error on Sky Go

The app is unusable.  As I watch most of my sky on the app i am thinking of cancelling most of my sky addons..waste of money.  Sky has no idea how to fix the problem that has been going on for many weeks!

[caesarome]

@Tim126 

Does trying that workaround posted just before Christmas by another member work for you ?

[Tim126]

No...nothing works.  The app was working fine up toward Xmas..now it doesn't...it is aggravating and to be hinest an extremely poor response from Sky.  Given the ridiculous amount i oay each month for the last 18 years inwould have expected a better support from them

[Mary130]

Sky go is not working 

[Kate661]

Can't watch anything, error code 30 on all my fave channels. Driving me bonkers. 

[Alistair5694]

All I got from Sky expert was the developers know it's a problem in the app and are trying to fix it........

No update since and no new version available in ap store so guess we wait..... not happy at all with sky but they still taking my money.

[parttimework]

Start watching a film on sky go film freezes error code 30 pops up 

[GD1]

@parttimework  Your post has been moved from the Sky Stream section as Sky stream is a different product.