Sky go and sports

[Gary145]

I cannot watch sky sports on the djygo app as it keeps saying I have to subscribe. I already subscribe for sportd

[caesarome]

@Gary145 

Are you using the correct login details for your account ?

[Gary145]

Yes it's just a new phone.

[caesarome]

@Gary145 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Gary145  an invite to chat.

[JB1982]

I am having issues watching My Sky Go App, could someone assist

[caesarome]

@JB1982 

What issues are you having as you haven't said ?

[Meerekat7]

I'm having similar issues with Sky Go on my WIndows 11 PC.

I can play TV content, from say Sky MAX, GOLD, etc ...
But when trying to play Sports channels the screen in Blank/Black ( i can hear audio).

This is crazy, i've uninstalled, re-installed, etc ... but been this way for weeks - is this a known issue?