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Discussion topic: I cannot log into my sky go account

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This message was authored by: Sb241

Message posted on ‎18 Oct 2024 09:41 PM

I cannot log into my sky go account

keep getting a message saying because of a technical issue you cannot watch this channel please try again later. Please can someone help 

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This message was authored by: caesarome

Message posted on ‎18 Oct 2024 09:55 PM

Re: I cannot log into my sky go account

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@Sb241 

A few questions:

 

Has this been working up to now ?

Is this happening on just one channel or others as well ?

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Avatar for Jayboy1990
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This message was authored by: Jayboy1990

Message posted on ‎19 Oct 2024 06:53 PM

Re: I cannot log into my sky go account

I have just upgraded my phone and for some reason am facing the same issue with the same error message. 

I haven't selected a channel, it's the error that pops up on initial sign in. 

is the iPhone app broken?

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This message was authored by: caesarome

Message posted on ‎19 Oct 2024 07:25 PM

Re: I cannot log into my sky go account

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@Jayboy1990 wrote:

is the iPhone app broken?

It is working on my iphone....

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This message was authored by: Jayboy1990

Message posted on ‎20 Oct 2024 01:21 PM

Re: I cannot log into my sky go account

It was on my old device. 

buy after downloading a new version onto new iPhone I can't log in. 

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This message was authored by: Jayboy1990

Message posted on ‎20 Oct 2024 01:31 PM

Re: I cannot log into my sky go account

Trying to check devices active on sky.com and I see this message

 

IMG_0018.png

 

seems like an account issue?

 

I don't understand the workings of sky go. 

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Message posted on ‎20 Oct 2024 01:47 PM

Re: I cannot log into my sky go account

@caesarome @I came across another thread that told me I needed to link my sky id. 

followed steps and voila. It's working. 

thanks

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Message posted on ‎20 Oct 2024 01:51 PM

Re: I cannot log into my sky go account

Posted by a Superuser, not a Sky employee. Find out more

Glad you have it working @Jayboy1990 

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