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Discussion topic: I cannot log into my sky go account

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Sb241
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This message was authored by Sb241 This message was authored by: Sb241

I cannot log into my sky go account

‎18 Oct 2024 09:41 PM

keep getting a message saying because of a technical issue you cannot watch this channel please try again later. Please can someone help 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: I cannot log into my sky go account

‎18 Oct 2024 09:55 PM

Posted by a Superuser, not a Sky employee. Find out more

@Sb241 

A few questions:

 

Has this been working up to now ?

Is this happening on just one channel or others as well ?

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Jayboy1990
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Superuser
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Re: I cannot log into my sky go account

‎19 Oct 2024 06:53 PM

Posted by a Superuser, not a Sky employee. Find out more

I have just upgraded my phone and for some reason am facing the same issue with the same error message. 

I haven't selected a channel, it's the error that pops up on initial sign in. 

is the iPhone app broken?

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*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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caesarome
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Superuser
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Re: I cannot log into my sky go account

‎19 Oct 2024 07:25 PM

Posted by a Superuser, not a Sky employee. Find out more
@Jayboy1990 wrote:

is the iPhone app broken?

It is working on my iphone....

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Jayboy1990
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Superuser
This message was authored by Jayboy1990 This message was authored by: Jayboy1990

Re: I cannot log into my sky go account

‎20 Oct 2024 01:21 PM

Posted by a Superuser, not a Sky employee. Find out more

It was on my old device. 

buy after downloading a new version onto new iPhone I can't log in. 

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Jayboy1990
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Superuser
This message was authored by Jayboy1990 This message was authored by: Jayboy1990

Re: I cannot log into my sky go account

‎20 Oct 2024 01:31 PM

Posted by a Superuser, not a Sky employee. Find out more

Trying to check devices active on sky.com and I see this message

 

IMG_0018.png

 

seems like an account issue?

 

I don't understand the workings of sky go. 

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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Jayboy1990
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Superuser
This message was authored by Jayboy1990 This message was authored by: Jayboy1990

Re: I cannot log into my sky go account

‎20 Oct 2024 01:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@caesarome @I came across another thread that told me I needed to link my sky id. 

followed steps and voila. It's working. 

thanks

——————————————————————————————————

*PLEASE if you have been helped 'like' the response. Been given an answer from a member PLEASE mark as the answer*
I help out where I can in the Sky Glass forum, maybe a superuser but not a sky employee.

Sky glass 55”Anthracite - Stand mounted - Ethernet

Virgin media broadband 350mbps
Sky mobile - iPad and iPhone 13 pro max
Plenty of Apple tech
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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome

Re: I cannot log into my sky go account

‎20 Oct 2024 01:51 PM

Posted by a Superuser, not a Sky employee. Find out more

Glad you have it working @Jayboy1990 

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