Sky Go will not work on new PC

[KaB598]

I have a brand new pc and because of building work i need to watch sky Go on it.  it loads, searches for updates and stops at the blue screen with the white go logo.  Then it closes itself.  I am not running citrix, i have installed, uninstalled, restarted, closed and then restarted my pc.  The help bot has given up on me.  Oh my wifi is fast - 195 - 

Any ideas welcome 

Thanks

[Tom-W19]

Hi @KaB598 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @KaB598 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.