Sky Go technical and access restricted error

[Slcmpc]

I was told that as it was the holiday period, there was no one to help me! I am past getting angry but they do mess you around.

[swfeathers]

Much like some of the other replies I spent a long time on the phone getting passed further up the chain to better technical teams before someone said they'll get it sorted. I'm expecting a call back to confirm when they've fixed it, but it does appear it's a manual fix that has to be scheduled in with a particular part of the technical support team. What a mess.

[Slcmpc]

This is yet another discussion marked as answered when it is not. I have to say that this community is a total waste of time spouting usual fixes as the support teams at Sky do which never work.

[Laing1]

---

@Slcmpc wrote:

This is yet another discussion marked as answered when it is not. I have to say that this community is a total waste of time spouting usual fixes as the support teams at Sky do which never work.

---

@Slcmpc Have you read what was written in the answer ?

The Sky employee has marked their post as the answer as the problem has been passed to the appropriate people to be looked at and they will update the answer when they hear anything. They have also added things to try. No one has said the problem has been solved.

This lets everyone one know that the problem is being investigated and any updates will be added when known. So basically its a holding post until a solution is found .

[Slcmpc]

It is NOT an answer. The suggestions do not work. The problem with this forum is that the numpties on support use the answers to patronisingly make suggestions to me while I wait hours on the phone at my expenses. 

2 months later, no progress. No acknowledgement. Support staff working in ignorance. Sky are NOT working on it. They can if they wish manually correct customer's accounts  but in the meantime stuff the customer.

This is appalling treatment of the consumer.

• A solution is a fix. Not a fob off.