Sky Go technical and access restricted error

[Slcmpc]

I was told that as it was the holiday period, there was no one to help me! I am past getting angry but they do mess you around.

[swfeathers]

Much like some of the other replies I spent a long time on the phone getting passed further up the chain to better technical teams before someone said they'll get it sorted. I'm expecting a call back to confirm when they've fixed it, but it does appear it's a manual fix that has to be scheduled in with a particular part of the technical support team. What a mess.

[Slcmpc]

This is yet another discussion marked as answered when it is not. I have to say that this community is a total waste of time spouting usual fixes as the support teams at Sky do which never work.

[Laing1]

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@Slcmpc wrote:

This is yet another discussion marked as answered when it is not. I have to say that this community is a total waste of time spouting usual fixes as the support teams at Sky do which never work.

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@Slcmpc Have you read what was written in the answer ?

The Sky employee has marked their post as the answer as the problem has been passed to the appropriate people to be looked at and they will update the answer when they hear anything. They have also added things to try. No one has said the problem has been solved.

This lets everyone one know that the problem is being investigated and any updates will be added when known. So basically its a holding post until a solution is found .

[cmo99]

Had this problems for several months. Log in and cannot watch anything on Sky Go as error message comes up saying can't watch content due to technical issue. Try again later. 
Have deleted app, reinstalled, updated, done everything suggested but no change. Passed to 6 separate people at Sky who could not help (can't even delete devices from the app) and eventually ended up with an apologetic chap who said a lot of people were having the same issue but he didn't think there was a solution until Sky do an update. 
Can anyone help at all? 

[Annie+UK]

Are you using a VPN?

[caesarome]

@cmo99 

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Slcmpc]

It is NOT an answer. The suggestions do not work. The problem with this forum is that the numpties on support use the answers to patronisingly make suggestions to me while I wait hours on the phone at my expenses. 

2 months later, no progress. No acknowledgement. Support staff working in ignorance. Sky are NOT working on it. They can if they wish manually correct customer's accounts  but in the meantime stuff the customer.

This is appalling treatment of the consumer.

• A solution is a fix. Not a fob off.

[Ginac]

My sky go app on all of my families phones will not play anything apart from BBC and recordings. Nothing else works. It just says "Because of a technical issue you cannot watch this content please try again later"

[Annie+UK]

Are the phones running a VPN?

[caesarome]

@Ginac 

Make sure your details are filled out here including your surname:

https://www.sky.com/mydetails/account-info

Then try linking your Sky ID to your account, help on doing this can be found here:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[kensoul67]

Having the same issue, unable to watch anything at the moment and missed most of the second half of the match.

[Kimm2]

Yes same here 

just seen they say the problem could last a couple of days 🙈

[cmo99]

No I'm not using a VPN

[cmo99]

Thank,you for your response but my ID is all linked correctly. The app/website won't let me delete devices from Sky Go either. No one there seems to be able to help me.