Sky go technical fault

[Darren194]

I have been using it fine up until now 

[Craigy092]

I am having the same problem on my mobile it says "because of a technical issue you cannot watch this content" and on my Xbox is says "this content it restricted" was all working fine a few hours before all my tv service working fine just sky go also cannot access mange my devices says an error there to

[trendkill82]

Try this....

Go to here, and uncheck "Sky GO Apps"

https://skyid.sky.com/authorise/manage

And then re log in.  

[Craigy092]

Sky go was working fine since yesterday night now sky go won't load anything on my Xbox when I try it gives me a message saying "sorry there is a problem playing the selected video, access from this household is restricted" it says that even when I try to load the kid's channels then when I try to load sky go on my mobile I get an error saying " because of a technical issue you cannot watch this content" I have whole home subscription sky ultimaye tv both my pucks are working fine everything is except sky go since yesterday can someone else before I have to call sky?

[5StarCales]

Got exactly the same problem. Only found out just as the football was starting 🙄

[Craigy092]

So it's not just happening to me then it must be a problem sky end  I'll be ringing them tomorrow to find out what's going on

[teknys]

I cant wtach through my virgin sign in either

[Craigy092]

Are you with virgin for your broadband?

[teknys]

My sign in works fine on windows11 but it takes me to the upgrade to skysports screen which I have had since time began!!

[Lfctigger]

Anyone else have issues watching any channel in sky go keeps coming up with a technical issue

[pfmk]

Sky Go has stopped working on all mine and my families devices.

Android phone

Iphone 

PS4

PS5

On Android and Iphone I get - because of a technical issue, you cannot watch this channel. Please try again later.

Sa.e on PS4/5 but overlaying that it says- access from this household is restricted. 

I get that at my house, and my 2 sons houses, a s my grandsons. 

On Android I have cleated cache, restarted phone, uninstalled app, and reinstalled.

Same on Iphone and PS devices.

So same error on different devices, different operating systems, different networks.

If I click on connect to Sky box it works if I am at home.

[Auntyemma95]

I cannot access the Sky Go app on any device. I can watch sky sports + using my log in but not actually log into Sky Go on my phone, husbands phone, ipad or tv! Help! 

[caesarome]

@pfmk 

Due to the restricted household error you will have to call Sky or use one of the social media links at the bottom of the page to get in contact with Sky support about this.

[caesarome]

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@Auntyemma95 wrote:

but not actually log into Sky Go on my phone, husbands phone, ipad or tv! Help! 

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On those devices what is happening ?

[JoK73]

Same I can't access sky go app on any of my devices!