Stuck on Downloading Update Page

[sl60ls]

All sorted now spoke to sky and they gave me another link to use worked perfectly I more problems 

[Jiwei]

I have got my Sky Go App sorted (Mac Laptop) by uninstall/reinstall the app, quite simple in my case.

[Whithome]

Hiya,

what was that link?

As I'm still getting the app hang "whilst updating" on my laptop

[Connor+Fitz]

I had a similar issue and established that my Windows antivirus firewall was preventing the app from installing/updating.

I temporarily disabled the firewall because I noticed I received a Windows app integrity warning regarding 'Sky Go' that only briefly popped up on the right side of the screen.  Once I had turned off the Windows firewall, the app immediately finished the update process. I then received a message from my firewall asking if I trusted Sky Go and ticked the relevant box. I turned the windows firewall on again and since then, there have been no issues.  

[Dickytricky56]

Sky have consistently had this problem for many yuears and consistently failed to fix it.

I have had several football matches ruined by this problem and today received my notification that despite paying considerably more than any other streaming service, despite enduring endless adverts and having the same old issues over and over again.

I've tried just about every idea in this thread and nothing has worked for me - that same stupid blue box tellimng me it is (alledgedly) downloaing update.

Absolutely hopeless

[makeskygowork]

I am still getting this issue.

[sl60ls]

Call them via the chat line during the week they will sort it 

[milkshake26]

Hi there everyone,

I've just subscribed for Sky Stream so maybe it doesn't work for me yet as I haven't even received the Sky Q device yet for my TV,  just ordered today (Sunday).

However, I've found a fix for Sky Go not installing properly on Mac. I have M1 Sequoia but maybe you have the same issue as me?

My problem was that the app was not installing properly. The installer would open and load something and then nothing would happen. I investigated further and it seemed like a Mac back-end application called Rosetta 2 is required in order to install Sky Go.

However, this app cannot be installed manually - it needs to be prompted automatically during an app installation. So, to trigger this automated prompt to install Rosetta, I've went into Finder > Applications > Terminal, then right clicked and selected "Get Info":

Here, I selected the "Open using Rosetta" option, which triggered the prompt to install Rosetta on this Mac:

Once done, I've tried to reinstall Sky Go and it worked! However, I'm now stuck again as after logging in I can't seem to stream anything - however, this could very likely be due to my subscription being super new and maybe not fully active yet, as I've just ordered today. Maybe this can help with your problem? 

[Otherpaulsmith]

Not working for me on a windows laptop. Tried 2 laptops. Not working on either

[Templepatrick]

Having same issue - screen is stuck on 'Downloading update'. Can you resolve please?

[lornz8]

same issue as well sky go wont load, what's going on?!!!

[Bob454]

I have just purchased a new HP laptop and the SkyGo app is just not working. I used it great until the 26th but now I can't get it to work no matter how many times I remove and reinstall. Everything else (BBC Iplayer, ITV X) work with no problem or delay. 
what has changed? I am using the same version of Windows, I'm in the same location  etc 

SKY, with all the different people in different locations are having issues don't you think you should try and fix this problem. 

[RuthMatth]

The issue has not been resolved.

I'm having the same problem, stuck in a loop of downloading updates and then checking for updates, and then downloading updates...

Sort it out Sky!

[Manc123]

On holiday in a beautiful part of Wales, but unfortunately I forgot to test SkyGo app in my laptop before I left home and yes...the dreaded blue screen & 'downloading update' message showing AGAIN. No sign of the update working, have uninstalled and reinstalled the SkyGo app but still the blue screen. HELP PLEASE SOMEONE....🤯

[Templepatrick]

I gave up on our two laptops after Sky's technical advisor failed to provide any answer which suggests they have no interest in resolving support for such devices. Bot an Amazon Fire HD tablet for £160 new (on Amazon!) last month and Skygo has worked faultlessly on it anywhere I have tried with wifi.