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This message was authored by: benjyhall

Sky Go stuck downloading update

Hi, I'm trying to use Sky Go on an M3 Macbook Pro running Sequoia 15.3. It gets stuck on 'Downloading Update'. I've tried uninstalling completely, reinstalling with a new installer, and using different networks. Is there a way to get past this screen? Thanks


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This message was authored by: Samraj Answer

Re: Sky Go stuck downloading update

Posted by a Sky employee

Hey, everyone 👋🏽

 

Thanks for bringing this to our attention!

 

The Sky Go team looked into this problem and have now confirmed that the issue has been resolved, which should now enable users to complete the update.

 

We apologise for any inconvenience this may have caused.

 

Thanks 🙂

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This message was authored by: RL14

Re: Sky Go stuck downloading update

Same issue here but on an iMac

This message was authored by: adamshanahan

Re: Sky Go stuck downloading update

Same issue here, MacBook Pro M3 Pro running same OS. No method of uninstall and reinstall fixed it.

This message was authored by: mintscissors

Re: Sky Go stuck downloading update

Same issue for me,.

This message was authored by: paul772

Sky Go for Mac stuck at "Downloading Update"

I can't use Sky Go on my Mac it's just stuck 'Downloading Update" 

I've deleted it and installed again from the website but guess what happens when you launch it. - it wants to do an update and gets stuck again. 

Also Sky, this app is rubbish - It's still an Intel app which takes ages to open on newer Macs and why don't you just put it in the App store which would update it in the background - instead the updating process in the app frustrates me when I want to quickly watch something and I have to wait for the update. 

I can see from my network tool that nothing is downloading (see screenshot)

PNG image.png

This message was authored by: janehod

Re: Sky Go for Mac stuck at "Downloading Update"

Mine is doing the same - was ok until today

 

This message was authored by: Chridy

Re: Sky Go for Mac stuck at "Downloading Update"

I have the same problem and i have an Intel machine...

This message was authored by: Godolphin

Re: Sky Go for Mac stuck at "Downloading Update"

Another Sky Go intel mac user suffering with an 'downloading update' which doesn't; leaving me locked out! Internet speed is good and re-downloaded the Sky Go app.

This message was authored by: Chridy

Re: Sky Go for Mac stuck at "Downloading Update"

Must be a sky server issue surely?

ive deleted, rebooted and deleted again etc and still the same...."dowloading update" nonsense! 😡

This message was authored by: Hazel43

Re: Sky Go for Mac stuck at "Downloading Update"

same here in Melton, cant use it, tired unistalling but no joy

This message was authored by: SunshineS

Sky Go won't open on Windows laptop

My Sky Go app worked perfectly for the whole time i've owned my laptop (about a year), I tried to open it today and the application opens, the screen says "Downloading Update" with the Sky logo and then immediately closes. After waiting about an hour afterwards, thinking it needed time, the application still isn't working. I try opening it again and had the same issue. I turned my laptop off and on, tried again...nope. Uninstalled and reinstalled, tried again...nope. Changed my internet network to my phone data, tried again...still nothing. 

Considering the amount that Sky charges, they provide possibly the worst streaming application on the market. 

How do I fix this? 

This message was authored by: Annie+UK

Re: Sky Go won't open on Windows laptop

Posted by a Superuser, not a Sky employee. Find out more

There seems to be an issue today with the Windows/Mac OS upsate servers, I have reported this to the Sky Mods

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Annie+UK

Re: Sky Go for Mac stuck at "Downloading Update"

Posted by a Superuser, not a Sky employee. Find out more

I have alerted the Sky Mods that they may need to look at the update servers 🙂

 

Edit: Has anyone tried a full uninstall and installed the latest version? see my Sky Go FAQ for help

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: jhill40

Re: Sky Go stuck downloading update

Same issue for me on my macbook pro. Was working fine this morning and signed back in and it's stuck on 'downloading update'. Sky Go on my phone is working fine. Please help???

This message was authored by: chessiepeake

Re: Sky Go won't open on Windows laptop

I'm having the same problem on both my laptop (running W11 Beta) and desktop (running W11).

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