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This discussion topic has been answered Discussion topic: Sky Go stuck downloading update

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This message was authored by: megalon

Sky Go App

Having rejoined Sky Go on the assurance that SKy Go App once again worked on Macs, I've found that thsi news was short lived. 

Quite soon after Septmeber and leading up to December 2024, the app was progressively getting worse and had to be resintalled several times. Now we're in February 2024 and after the recent OS update it's stopped working completely and no about of removal or reinstallation will make it work. 

Once again, shafted by SKY.

This message was authored by: Annie+UK

Re: Sky Go App

Posted by a Superuser, not a Sky employee. Find out more

The are an increasing number of reports that the Sky Go update servers maybe causing an issue, this has started recently, I have alerted the Sky Mods

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: jrk8028

Re: Sky Go stuck downloading update

i was on to sky and the fault went so it may have been recified for now as i am all back to normal.

This message was authored by: Samraj Answer

Re: Sky Go stuck downloading update

Posted by a Sky employee

Hey, everyone 👋🏽

 

Thanks for bringing this to our attention!

 

The Sky Go team looked into this problem and have now confirmed that the issue has been resolved, which should now enable users to complete the update.

 

We apologise for any inconvenience this may have caused.

 

Thanks 🙂

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This message was authored by: Chridy

Re: Sky Go stuck downloading update

All good now...thanks!

This message was authored by: leahm98

Re: Sky Go stuck downloading update

My sky go on windows is still doing this same thing after the time you said it was fixed 👎🏽 any update? 

This message was authored by: mikesaxon

Re: Sky Go stuck downloading update

We're now in the evening, Friday, 7th Feb, 2025 and this is my third day being unable to use Sky Go. All I get is a message telling me an update is available - but nothing happens.

 

Help required please.

This message was authored by: Alex_1

Re: Sky Go stuck downloading update

As at 6pm Saturday 8th Feb, Sky Go app is still not working on my Windows PC. It still says downloading update but nothing ever happens. Please could you let me know how to get it working again?

This message was authored by: sl60ls

Re: Sky Go stuck downloading update

this is still not working for me, i cannot get sky go on may macbook air or my ipad?

 

 

This message was authored by: RL14

Re: Sky Go stuck downloading update

It's behaving now. Thank you. 

This message was authored by: Alex_1

Re: Sky Go stuck downloading update

This is still not working on my Windows PC. Any suggestions please?

This message was authored by: sl60ls

Re: Stuck on Downloading Update Page

Same here... not been able to get sky go for 3 days now ! Tried everything that's been advised but still not resolved so fed up with Sky 

This message was authored by: sl60ls

Re: Sky Go stuck downloading update

its owrked fo rme for about 10 minutes, then back to normal.....LOST!!! so another message sent in

This message was authored by: Jiwei

Re: Sky Go stuck downloading update

Hi Samraj,

 

I am having this issue today on my Mac, please coul you have a look if this is back again? Thanks

This message was authored by: adventura

Re: Sky Go stuck downloading update

Same here.... MacOS and stuck in a continuous downloading loop!

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