Sky Go stopped working and now error messages and not authorised

[ROBERT0987]

My Sky Go has been working for a couple of weeks, then stopped. It came up with error message 425............ I saw some people suggest that i delete Sky Go app and then load again. This i did, i now get error message 'not authorised'. What can i do ? Help please.

Many thanks

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Update-We are closing this chat now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.