Sky Go not working (Error 001)

[SkyUserSky]

I have a new Mac M3 and have done a new (clean) install of Sky Go using the link on the Sky site. Every time it opens, I get the 'Unable to connect 001 Error' message.

I've noticed others have had the same issue, but Sky seem to think it's all sorted now? It really isn't!

I've even tried without any security such as antivirus or firewall, but nothing sorts it!

Please help!

[DAGW92 · Accepted solution]

A follow up having spoken to Apple's Senior Support, they found me a proper fix.

For anyone still seeing this issue - please try the following:

1, From your desktop, select Go from the top toolbar

2, Press and hold the Option key on your keyboard **This is really important - it allows you to access folders on your Mac's Hard Drive rather than your user folder**

3, Select Library

4, Open the Application Support folder

5, Find the Sky Go folder

6, Move everything IN the Sky Go folder to your trash. **Don't take the enclosing folder, just its contents** - anecdotally, incase it helps somone identify the contents, the first folder/file in this folder for me is called "blob_storage" and the last is "WebStorage"

7, No need to empty your trash bin, just restart your Mac

When you next open Sky Go you should be given the option to select cookies and then log in.

Other advice I've found suggests searching for ~/Library folders - it may be a setting on my Mac or an update, but this opens up the Library folder within my user account, not the Hard Drive.

Hope this save someone months of frustration.

[B4mos]

thank you for sharing, this worked like a charm! 

[Psych22mind]

Dear sky Support

Thanks for this super easy fix, it took me al of 30 seconds and now sky go is working on my M3 Mac Air

regards

Jonathan

[DAGW92]

@Psych22mind  Glad you're all set up and working.

I would add that I have no affiliation with Sky abd am certainly not employed by them - just another user who spent weeks tearing their hair out.