[-20190000] error message when trying to open sky go app

[Unhappy+Lee]

There was a problen opening the app, Error [-20190000] please restart the app and try again. Below message says Retry but that doesn't work.

[D3V0X]

Hello all,

in Germany, some customers also had a similar error.
It turned out that Android System Web View was not up to date.
After updating Android System Web View via Google Play and restarting the phone/tablet, Sky Go could be started again.

Maybe it will help some of you too.

Best regards from Sky Deutschland. 🙂

[TJ2468]

Looks like an uninstall of the System Android Webview and a reinstall did the trick for me

[Flats2514]

Where is the system web view? Is this part of the settings already?

[DanBase]

Found how to update the webview on Samsung Tablet (instructions below), and have updated the webview, but the error is still appearing. Uninstalled the Sky Go app again, reinstalled etc and still the error appears! Thank you for the help, but any other suggestions to get the app working?

1. Open Settings. Go to Applications.
2. Select Chrome. Disable Chrome.
3. Open Play Store and search for Android System WebView. You should now be able to update it.
4. After updating, open Settings, choose Applications, Chrome and reactivate Chrome again.
5. Restart.

[Anonymous]

Hi, 

My sky go isn't loading keep getting getting error message There was a problem starting the app. Error [-20190000]. Please restart the app and try again. I've tried deleting the app and reinstalling, nothing seems to be working. Any advice?

[Gazh83]

My sky go app has suddenly stopped working it says 'there was a problem starting the app error (20190000) Please help? 

[Gazh83]

I have same issue error (20190000) on my android device, how did you sort it please? 

[Kirsty+S27]

Hi all,

We have raised this issue to the support teams to investigate. They have requested further information. Please can those having this issue please complete the following:

1. Which make/model of Android device do you use?
2. Which version of the Android operating system is installed?
3. On the device that you are seeing this issue, do you have any other Sky apps installed (Sky Kids, Sky Sports, Sky News or others)? If so, which ones do you have?
4. If possible, could you delete these other apps and try Sky Go to see if the issue still occurs? (Note: try uninstalling Sky Kids first, then retrying Go before uninstalling others)
5. If you are still experiencing issues, search for ‘Accounts’, or ‘Passwords and accounts’, or similar. Different phones label this differently, depending on the make/model of the phone. (Note: these are Android settings, rather than Sky Go settings). Try deleting all Sky accounts and try Sky Go again.
6. Do let us know the outcome of these steps… which one fixed the issue for you, or if you still experience issues.

Thank you. 

[davads]

1. Samsung Galaxy S10

2. Android Version 12

3. I only have My Sky

4. Have uninstalled the above, still getting the same error on running Sky Go

5. Removed Sky Go account but still having the error

6. In summary, still having the error on running Sky Go.

Appreciate the reply, though, Kirsty. Hope some solution comes to light.

[Gazh83]

Huawei p30 pro

Android 12

Only have skygo

Have removed app and installed again but still not working 

[DanBase]

Samsung Galaxy Tab A6

Android 8.1.0

Only Sky Go

Removed and reinstalled multiple times and error still appearing

[Kirsty+S27]

Thank you all for providing the information the team require. I have passed this on for investigation. 

Thanks again. 

[Jenks.]

I'm having the same problem (Samsung phone) and have tried all the reinstall/restarr steps - does anyone have the solution? App is working fine on other devices in the house. 

[Craig+Anthony1]

Hi all, 

Seen a lot of people on here with the error code 2019 0000 on the sky go app. How was this resolved?