Sky Go not loading on my Mac

[JOSHNEEDHAM45]

Hi all,

I'm on a 2021 macbook pro on OS VENTURA. Sky Go has suddenly stopped working (it loads up but  its stuck on loading content)

I've deleted it and reinstalled again and restarted my mac, no luck.

Any help would be grand.

[caesarome]

All you can try is a complete removal if this is what you haven't done yet:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[Bill256]

This worked for me, thanks.

[EdG1784]

Hi, 

this previously worked for me, however I am having the same problem. 

This time i have no folder to delete in the app support location. 

Any advise? 

Thanks

[Lisa-P1987]

@caesarome  Just wanted to let you know that someone in our Social Media team used this post to support a customer and the steps outlined fixed their issue, They asked me to send thanks 🙂 

[Bernd+Macbook]

Brilliant   thanks a lot   followed your instructions very detailed and it worked after I struggled for a few days.   thanks

[DenisHristov]

Same here! Was just able to assist a customer with the same issue. Thank you! 🙂 

[Threefold1891]

Just for the record, this fix no longer works (believe me, I've tried it ten or eleven times) on M2 macs running macOS Sonoma 14.3.1. Very dissapointing technical service from Sky to not have fixed this yet.

[Jbarbs]

shocking from sky and still taking my money

[QPRJOHN1]

Sky Go not loading on mac tried the above still no luck any help out there?

thanks 

[Bernd+Macbook]

I had to try it several times...  somehow the app files you have to delete are a bit hidden.   I am not an IT expert but just be very careful and make sure you get all the cookies and skygo related files out and deleted in the bin as well before restart

that worked for me

[flewish]

I have been paining over this for ages. Then realised I was running on Apple Silicon, hadn't downloaded Rosetta. When I downloaded Rosetta, and then uninstalled SkyGo, cleared the folders, emptied the bin, restarted and reinstalled, it worked!

[Swindon85]

I can confirm these steps do work as of today (13/07/2024), but when you go to the ~/Library/Application Support/ part, I had to backspace once to make the folder location appear as there is a space character after the '/' character.

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

[PNEHuw]

Latest version of the OS has blown it on 2 different Mac's - reinstalling after deleting all of the associated files has made no difference

[Jinjin]

looks like I'm having similar issues with sky go. 

trying to install it for the first time on adn M1 Macbook Pro running Sonoma 14.5. The installer runs for a few seconds (you get the download bar showing as per screenshot) and then it just crashes (process dies) without completing.