MacOS Sonoma 14.6 update seems to have killed Sky Go

[LimeJelly]

Hi @Daniel-F ,

No, still no difference on either an M1 Macbook Air or M2 Mac Mini, both running MacOS 14.6.  Steps taken per instructions:

1) Completely uninstalled Sky Go app,

2) Deleted downloaded versions of installer

3) Set "Open using Rosetta" check box in Safari

4) Relaunched Safari (This will not download Rosetta as you imply as it is already installed because the Sky Go app is an X64 app needing Rosetta so would have already been installed)
5) Downloaded SkyGo installer from Sky Website (for MacOS)

6) Ran installer

7) Launched Sky Go App

😎Received exactly the same error message 

PC Register does not match crashing frame (0x0 vs 0x1006BAA78)

Crashed Thread 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_GUARD (SIGKILL)

Exception Code: GUARD_TYPE_MACH_PORT

Exception Codes: 0x0000000000000000 0x0000000000000000

Termination Reason: Namespace GUARD, Code 2305843022098595840

For completeness both devices were already running Sky Go for MacOS Version 24.1.3-2 on MacOS 14.5 and both were running without promblem Monday, prior to MacOS 14.6 security update

[Daniel-F]

Hi all,

Thanks for your patience whilst we work with the relevant teams to get this issues looked at and fixed. 

The issue has been replicated on our end and work is being done to get this fixed as soon as possible 🙂

I will update this thread once we have more information on this.

I am marking this as the best answer (for now) so that new users joining the thread can easilly see this update.

Thanks,

[MarkGoldsmith]

---

@LimeJelly wrote:

Hi @Daniel-F ,

No, still no difference on either an M1 Macbook Air or M2 Mac Mini, both running MacOS 14.6.  Steps taken per instructions:

1) Completely uninstalled Sky Go app,

2) Deleted downloaded versions of installer

3) Set "Open using Rosetta" check box in Safari

4) Relaunched Safari (This will not download Rosetta as you imply as it is already installed because the Sky Go app is an X64 app needing Rosetta so would have already been installed)
5) Downloaded SkyGo installer from Sky Website (for MacOS)

6) Ran installer

7) Launched Sky Go App

😎Received exactly the same error message 

PC Register does not match crashing frame (0x0 vs 0x1006BAA78)

Crashed Thread 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_GUARD (SIGKILL)

Exception Code: GUARD_TYPE_MACH_PORT

Exception Codes: 0x0000000000000000 0x0000000000000000

Termination Reason: Namespace GUARD, Code 2305843022098595840

For completeness both devices were already running Sky Go for MacOS Version 24.1.3-2 on MacOS 14.5 and both were running without promblem Monday, prior to MacOS 14.6 security update

---

Indeed, i just tested this out as well, Sky Go opened fine, then i upgraded to from 14.5 to 14.6 and Sky Go crashes on launch.

[FifiFlowertot]

That's what I've found too - 14.5 works and anything later doesn't so I'm convinced it's the sky go app coding not allowing anything greater than 14.5.

Ive reverted and stopped automatic OS updates for now

[onymar]

I'm still on 14.5 and I can't run SKY Go on my Mac Mini intel i7. 

[LimeJelly]

I think these are two separate problems, this thread started back in May (so pre-dates) Apple MacOS 14.6 update. 

The problem that I have and several others since yesterday is specifically related to 14.6 on Apple Silicon devices, for us Sky Go launched without problems until the sole change of installing the 14.6 update

[Barb24]

I've tried everything you said but still crashing

[Claire520]

This issue is also present on MacBook air with Monterey 12.7.6.  I have emailed Sky but this needs sorting.

[FifiFlowertot]

You've reverted to Sanoma 14.5 and it's still not working?

[irishtkd]

sky go app visible in apps storing area but not visible in finder applications  therefore cannot be unloaded also downloading it again does not help .

[tagney12]

Hi I am loading up a new macbook air on 14.5 and done everything, deleted searched for anything on the mac to bin and Go comes up with the same 001 error and not working.

[Setch1]

Sky go does not work on Mac after Sonoma 14.6 update yesterday 30/7/2024

App bounces on the dock bar and does not open - then a large error report pops up stating "Sky Go quit unexpectedly."  Apple have check my Mac remotely and believe its a Sky go app issue.

Have tried to re install several time no success

[DezzerC]

So many campability issues with the latest version 14.6.

My Sky Go crashes and my work app crashes too! I have to fall back on a PC to get my work done.

[tagney12]

Hi, so is this a Sky issue or more of an Apple issue?

[FifiFlowertot]

Sky 100%