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Discussion topic: Sky Go - TNT says upgrade to get this but works on my TV

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@Natalie1804 wrote:

Hi, yes please escalate as it's still not working.

thank you 


@Natalie1804  we can no longer escalate these issues has the fault has been raised to the appropriate support teams 

 

keep an eye the marked answer at the top of page one for the latest information 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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This message was authored by Natalie1804 This message was authored by: Natalie1804

Re: Sky go TNT

The amount of people on here with the same issues you'd think sky would be able to sort it, I'm so frustrated and wish I hadn't bothered to upgrade, I travel a lot and try to use sky go for tnt when I'm away,  but I can't, if you can't provide the service I'm paying for then I will stop paying, all questions and no answers or action on here, total waste of time

This message was authored by Natalie1804 This message was authored by: Natalie1804

Re: Sky go

What a complete waste of time, I'll go for a dodgy fire stick in future sky is nothing but hassle, why offer to escalate and then say you can't, I'm paying for a service I'm not receiving so I'll stop paying until it works, it's 2025 and nobody can help without having to contact this one or that one, thoroughly frustrating and I have better things to do I'll just cancel and go elsewhere 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@Natalie1804 wrote:

What a complete waste of time, I'll go for a dodgy fire stick in future sky is nothing but hassle, why offer to escalate and then say you can't, I'm paying for a service I'm not receiving so I'll stop paying until it works, it's 2025 and nobody can help without having to contact this one or that one, thoroughly frustrating and I have better things to do I'll just cancel and go elsewhere 


@Natalie1804  because at the time you originally posted we were able to offer escalation , however since then we've been advised not to escalate anymore queries as the issue has been raised to the relevant support team and it's something that the escalation team can't fixed themselves 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Natalie1804 This message was authored by: Natalie1804

Re: Sky go

Hi, so as this has been going on for several days can anyone offer a crumb of hope in search of a solution to the issue, does anyone actually know why it's happening ing or what's being done about it, as I said there's a lot of talk on here but no real information other than it's been reported 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@Natalie1804 wrote:

Hi, so as this has been going on for several days can anyone offer a crumb of hope in search of a solution to the issue, does anyone actually know why it's happening ing or what's being done about it, as I said there's a lot of talk on here but no real information other than it's been reported 


As fellow customers on here we only know the same as you and that is what sky has posted in the marked answer 

 

sky will update that post once there is a significant update to share they don't provide a running commentary 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Natalie1804 This message was authored by: Natalie1804

Re: Sky go

I wasn't asking fellow customers I was commenting in the faint hope that someone from sky actually reads it, I don't need a running commentary, just something acceptable instead of generic waffle.

This message was authored by Sky12346 This message was authored by: Sky12346

TNT sports not working on skygo

We have a tnt sports subscription through our sky subscription, however we can only watch this on our tv and not on skygo if we are out. An error comes up saying you need the correct subscription which we have. 

This message was authored by DChamp1 This message was authored by: DChamp1

Re: Sky go TNT

When will this be getting sorted as it's still not working for me although I purchased through the app on 15th Jan?

This message was authored by lettice This message was authored by: lettice

Re: Sky Go - TNT says upgrade to get this but works on my TV

Posted by a Superuser, not a Sky employee. Find out more

@Sky12346 

 

Have moved your post to this ongoing thread on the issue.

Please see the answered post in this thread  for the Sky response.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@Natalie1804 wrote:

I wasn't asking fellow customers I was commenting in the faint hope that someone from sky actually reads it, I don't need a running commentary, just something acceptable instead of generic waffle.


@Natalie1804  you have posted on a customer forum so you are going to get replies from fellow customers 

 

sky are aware of this thread as the marked answer from an employee for all customers to see clearly indicates 

 

Employees won't respond to individual posts or provide specifics that could get them into trouble 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Jimmy777 This message was authored by: Jimmy777

Re: Sky go

If we are paying for the service and it's supposed to be available on all the Sky platforms why are you not offering some compensation? I'm not receiving the service I'm paying for. £30 a month is a lot to pay for a substandard service.

This message was authored by Alfiej This message was authored by: Alfiej

Re: Sky go TNT

Has this been fixed yet? I paid for tnt on my tele 4 days ago and it's not letting me watch tnt sports on my sky go app on my phone!?

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Sky go

Posted by a Superuser, not a Sky employee. Find out more

@Jimmy777 wrote:

If we are paying for the service and it's supposed to be available on all the Sky platforms why are you not offering some compensation? I'm not receiving the service I'm paying for. £30 a month is a lot to pay for a substandard service.


@Jimmy777  I doubt any compensation is due as sky will likely argue the subscription covers the sky hardware at your residential property and that's not at issue here 

 

basic sky go is a free additional service at no additional cost allowing customers to watch away from home and cannot be used without a main subscription 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Simon291 This message was authored by: Simon291

Re: Can you watch TNT sports via Sky Go?

I have added TNT sports via sky last week but not able to watch on the sky go app, are TNT sports channels available on the Sky go App? 

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