Sky go

[SKY1992bf]

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@Natalie1804 wrote:

Hi, yes please escalate as it's still not working.

thank you 

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@Natalie1804  we can no longer escalate these issues has the fault has been raised to the appropriate support teams 

keep an eye the marked answer at the top of page one for the latest information 

[Natalie1804]

The amount of people on here with the same issues you'd think sky would be able to sort it, I'm so frustrated and wish I hadn't bothered to upgrade, I travel a lot and try to use sky go for tnt when I'm away,  but I can't, if you can't provide the service I'm paying for then I will stop paying, all questions and no answers or action on here, total waste of time

[Natalie1804]

What a complete waste of time, I'll go for a dodgy fire stick in future sky is nothing but hassle, why offer to escalate and then say you can't, I'm paying for a service I'm not receiving so I'll stop paying until it works, it's 2025 and nobody can help without having to contact this one or that one, thoroughly frustrating and I have better things to do I'll just cancel and go elsewhere 

[SKY1992bf]

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@Natalie1804 wrote:

What a complete waste of time, I'll go for a dodgy fire stick in future sky is nothing but hassle, why offer to escalate and then say you can't, I'm paying for a service I'm not receiving so I'll stop paying until it works, it's 2025 and nobody can help without having to contact this one or that one, thoroughly frustrating and I have better things to do I'll just cancel and go elsewhere 

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@Natalie1804  because at the time you originally posted we were able to offer escalation , however since then we've been advised not to escalate anymore queries as the issue has been raised to the relevant support team and it's something that the escalation team can't fixed themselves 

[Natalie1804]

Hi, so as this has been going on for several days can anyone offer a crumb of hope in search of a solution to the issue, does anyone actually know why it's happening ing or what's being done about it, as I said there's a lot of talk on here but no real information other than it's been reported 

[SKY1992bf]

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@Natalie1804 wrote:

Hi, so as this has been going on for several days can anyone offer a crumb of hope in search of a solution to the issue, does anyone actually know why it's happening ing or what's being done about it, as I said there's a lot of talk on here but no real information other than it's been reported 

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As fellow customers on here we only know the same as you and that is what sky has posted in the marked answer 

sky will update that post once there is a significant update to share they don't provide a running commentary 

[Natalie1804]

I wasn't asking fellow customers I was commenting in the faint hope that someone from sky actually reads it, I don't need a running commentary, just something acceptable instead of generic waffle.

[Sky12346]

We have a tnt sports subscription through our sky subscription, however we can only watch this on our tv and not on skygo if we are out. An error comes up saying you need the correct subscription which we have. 

[DChamp1]

When will this be getting sorted as it's still not working for me although I purchased through the app on 15th Jan?

[lettice]

@Sky12346 

Have moved your post to this ongoing thread on the issue.

Please see the answered post in this thread  for the Sky response.

[SKY1992bf]

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@Natalie1804 wrote:

I wasn't asking fellow customers I was commenting in the faint hope that someone from sky actually reads it, I don't need a running commentary, just something acceptable instead of generic waffle.

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@Natalie1804  you have posted on a customer forum so you are going to get replies from fellow customers 

sky are aware of this thread as the marked answer from an employee for all customers to see clearly indicates 

Employees won't respond to individual posts or provide specifics that could get them into trouble 

[Jimmy777]

If we are paying for the service and it's supposed to be available on all the Sky platforms why are you not offering some compensation? I'm not receiving the service I'm paying for. £30 a month is a lot to pay for a substandard service.

[Alfiej]

Has this been fixed yet? I paid for tnt on my tele 4 days ago and it's not letting me watch tnt sports on my sky go app on my phone!?

[SKY1992bf]

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@Jimmy777 wrote:

If we are paying for the service and it's supposed to be available on all the Sky platforms why are you not offering some compensation? I'm not receiving the service I'm paying for. £30 a month is a lot to pay for a substandard service.

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@Jimmy777  I doubt any compensation is due as sky will likely argue the subscription covers the sky hardware at your residential property and that's not at issue here 

basic sky go is a free additional service at no additional cost allowing customers to watch away from home and cannot be used without a main subscription 

[Simon291]

I have added TNT sports via sky last week but not able to watch on the sky go app, are TNT sports channels available on the Sky go App?