Sky Go Mac broken (again)

[aradam]

Hi, there are no errors displayed , if you know a location where Sky Go stores the log files please give me a shout.

I install a version of sky go from 3 August 2022 at 09:48 and install that then sky go opens and starts to download the update  and installs the newest version then the app bonces twice and that's it I tried  csrutil enable and disable before comoletely installing sky go but that doesn't work I always zap the pram before installing with no results that is how I fixed the app last month, I am wondering why the updates are forced apparently the last version worked on both machines I have a 2011 and 2012 macbook pro with open source Sequoia and upto the beginning of the wek sky Go worked fine on both.

[TPD]

Intel Mac, 2020, running Sequoia 15.0.1

Error message, possibly 9001 from memory, anyway, solution online was to unistall and reinstall.

On reinstall, download the SkyGo Installer app from theSky website, click to install, the downloading window with the 'bar' opens, bar does not fill at all, after 1-2 minutes and error message somes up saying "unable to download, internet connection disrupted".

Internet connection is good throughout.  Have cleared every file I can find that has Sky or bskyb in its name (nothing with Cisco found).   Empty the bin and reboot between each attempt.  Tried about 10 times over the last 48 hours, same thing everytime.

[amanneedsnoname]

I had a look for any crash reports in my Console app, but there was nothing from Sky Go. Looking through the launchd.log, the only pertinent lines when Sky Go quit itself were as follows:

(pid/22001 [Sky Go]) <Notice>: created
(gui/501/application.com.bskyb.skygoplayer[22001]) <Notice>: exited due to exit(1)
(gui/501/application.com.bskyb.skygoplayer[22001]) <Notice>: service state: exited
(gui/501/application.com.bskyb.skygoplayer[22001]) <Notice>: internal event: EXITED, code = 0
(gui/501/application.com.bskyb.skygoplayer[22001]) <Notice>: job state = exited
(gui/501 [100003]) <Notice>: service inactive: application.com.bskyb.skygoplayer
(gui/501/application.com.bskyb.skygoplayer[22001]) <Notice>: service state: not running
(pid/22001 [Sky Go]) <Notice>: shutting down
(pid/22001 [Sky Go]) <Notice>: cleaning up

---

I'm by no means a tech afficionado, but AFAIK "EXITED, code = 0" means the system views the app as having exited cleanly.

[kshoard]

Having similar problems, when the Sky Gp app is clicked on, they was a 'downloading update' message, the load bar gets to about 7/8th of the way, the app bounces in the dock and then disappears. No error messages. Has been previously fine.
Am on an intel 2016 iMac on Big Sur  11.7.10. 

[Pastisa]

Same problem. Since august was working fine. The 29th october was working and the 30th the app bounces and disappears. No updates on OS or on skygo app. Really difficult to understand. No reasons. Back to the situation already faced from June to August 24. 

[aradam]

@Daniel-F i have some install logs but they are to big to past in

[DR+John+Smith+UNI]

The issue is Sky go "installs" then when launched the icon bounces a couple of times , that's it it gets no further. 

This happened with Sonoma and got fixed a few weeks before Sequoia was launched. 

New version of SkyGo app was working last week before Sequoia 15.0.1 updated.

Come on Sky get your act together it a joke