Sky go is currently unavailable. Please try again later (1304)

[Bozat2]

I have the same problem.  I have added the Sky Go app to a new laptop  (its working ok on my ipad). 

I can log in but it then says "Unavailable.  Content currently unavailable, please try again later".  I have uninstalled and reinstalled, I have restarted PC, I have turned ad blocker on and off - all to no avail.   Following on from the post above, I have also checked that my postcode is correctly linked to my account.  Can anyone help?

[Annamarie57]

Recurrent problem. Driving me mad. What do you recommend please.

[John202]

Same problem in Jan 2024 on Windows 10 desktop. Also gets stuck in update mode.

Reinstalled and followed suggestions to solve updating, but so far the app remains useless on my machine.

[cazzmatazz]

it's the same error code for me now - does anyone know how to fix?

[fayed1]

I am having the same issue, would anyone be able to help 

[ClareandAndy]

sky go is a joke. But the joke is on us, as we pay. Ridiculous! Pathetic product service. You should be ashamed sky. 

[dezzie81]

I know it's a long time since you posted this but I've been having the exact same issue and your advice resolved it for me.  If anyone else has this, try @doyley1094 's steps

[isabella14]

ME too can someone help me out please

[caesarome]

@isabella14 

Did you try this that has been posted up the page:

https://helpforum.sky.com/t5/Sky-Go/Sky-go-is-currently-unavailable-Please-try-again-later-1304/m-p/...

[fabioirl]

That resolved the problem to me. Thank you for posting.

[Banana9989]

It's nothing to do with the MS release. I don't have that. I am still on the build from summer last year

Mine started not worked immediately after a SKY GO upgraded itself on Wednesday.

After going through 4 agents yesterday, and them suggesting re-installing the app etc. they escalated it to their "back end tech team".

Are Sky aware that they is a issue impacted multiple customers of theirs?

[microcat36]

So you haven't installed any updates since last year?

[RFS123]

@Banana9989 

All of us who have tried re-installing Skygo will have been updated to the latest version 26.2.2.0. And those of who have been able to remove the latest MS update (like me) have Skygo running normally on this latest release.  It is not a Skygo update therefore that is causing this.

Can you post your system level - settings -> system -> about and it's at the bottom of the page. 

[Banana9989]

Yes I am on 26.2.2 too

I don't see "System" under "Settings"

[RFS123]

@Banana9989 

It's the Windows settings we need to know. 

Right-click on the Windows logo at the left of the task bar, select settings.  System is at the top of the list. Click that then "about" which is at the bottom of the page.  Move down to the system info tabe, click the copy button and paste the result into a post. Your level should be something like 26200.8875. Anything higher you have the problem MS fix installed (eg 8894).