Sky go is currently unavailable. Please try again later (1304)

[doyley1094]

Hi , I keep getting the errror message 'Sky Go is currently unavailable. Please try again later (1304). I have tried all troubleshooting for this (restart, uninstall, allow through firewall). 

Other users with an engineer seem to have an engineer contact them- please could I have the same? 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team (not an engineer) who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to doyley1094.

[Addie15]

Update-To have this matter fully resolved we have advised doyley1094 to call our dedicated team. However, if there is anything else we can help with, please do not hesitate to reach out. Thank you.

[doyley1094]

This is fixed- the issue was my postcode was not linked to my account. To fix go to:

skyid.sky.com/signin/skycomlinked and enter details when it asks for your postcode. Account info will then be activated. 

[jen+347]

i have been this problem too for many months can anyone help  thanks

[caesarome]

Are you seeing a 1304 error @jen+347 and if so would you like the messaging team to contact you tomorrow about this, when they do you have 48 hours to reply.

[sophia4]

when i try playing a video of a series or download an episode this message pops up i was hoping anyone can help me figure it out

[caesarome]

@sophia4 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to sophia4.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Clé]

Hi,

I've been having the same exact issue since trying to use Sky Go - code 1304 saying that Sky Go is not available.

Thanks!

[caesarome]

@Clé 

Do you have a TV subscription from Sky  ?

[Clairol100]

I too have this problem.  Cannot get Sky Go on my laptop.  It works on my mobile.

[caesarome]

@Clairol100 

Would you like Sky's messaging team to contact you via here tomorrow about this ?