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Discussion topic: Sky Go Error 10 or 3-22

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This message was authored by Westy158 This message was authored by: Westy158

Sky Go Error 10 or 3-22

Unknown error code 10 when I try and watch sky go. On two devices 

 

Moderator note: subject of thread updated to better reflect the conversation


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This message was authored by Tom2sharp This message was authored by: Tom2sharp Answer

Re: Sky Go Error 10 or 3-22

Think it's been fixed. Thanks all.

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This message was authored by Rfews This message was authored by: Rfews

Error code: 10

Hello, I keep getting an error when trying to watch something in the Sky Go app. It's says An unknown error has occurred. Error code:10. (-35651578). Any help will be appreciated.
This message was authored by Adam_2711 This message was authored by: Adam_2711

Sky Go - error code 10

tablet was fine testerday, however today i get error code 10 [-35651578] ?

 



This message was authored by JulOse This message was authored by: JulOse

Re: Unknown error code

Hi 

I am receiving error code 10 on my ipad.

My ipad is the latest version and I have uninstalled and re-installed the Sky go app and it is still not working.

 

Could it be that my ipad is too old or is it an issue with Sky go?

This message was authored by Tom2sharp This message was authored by: Tom2sharp

Re: Unknown error code

Exactly same thing happening to me this morning. 

Logged in, pressed play, receive Error Code 10. On two devices, as well.

Worked fine last night, not changed anything, no updates, using same devices (iPad & Pro), network connections all good.

Uninstalled & reinstalled, reset router etc... Nothing helped, still won't play and receiving Error Code 10, on both devices.

 

Sounds like it might be a problem Sky's end. Here's hoping more replies helps bump it. Good luck!

 

 

 

This message was authored by DaveMoore This message was authored by: DaveMoore

Sky go. Error 10 on iPad

I can get Sky Go on my iPhone, but I cannot get it on my iPad Pro. When I try and select a program it comes up with error 10

I have removed up and reinstalled. I have rebooted iPad,

 

any ideas

 

help

This message was authored by Cormacmcccarthy This message was authored by: Cormacmcccarthy

Re: I'm trying to watch Sky Go on my tablet. im getting error codes

I've got the same.. Samsung tablet. Latest version of Android available. I've uninstalled and rebooted multiple times. Same error. Only started today. 

This message was authored by Tim+Spencer This message was authored by: Tim+Spencer

Re: Unknown error code

Me too,

works OK on iPhone, doesn't work on PC or iPad

This message was authored by Geordy999 This message was authored by: Geordy999

Re: I'm trying to watch Sky Go on my tablet. im getting error codes

Same on IPhone 12, everything up to date re installed app no ip relay no vpn, works on iPad and MacBook???

This message was authored by DaveMoore This message was authored by: DaveMoore

Re: Unknown error code

I am having the same problem it is just started come on sky get it sorted

This message was authored by MCLBH This message was authored by: MCLBH

Ipad update 16.7.6 and sky go

I updated my iPad 16.7.6. I now cannot get into Sky Go. I get an error message . Please check that you're subscribed to this channel......etc. Error code 50-2. 
I checked with the sky bot and did what it asked... switched off sky and broadband and reset. I uninstalled the Sky Go app snd reinstalled. Now I get an error code 10 an unknown error occurred. 
Thank you for any help. 

This message was authored by Becks0805 This message was authored by: Becks0805

Re: I'm trying to watch Sky Go on my tablet. im getting error codes

Im the same too. Also will not connect to my Sky Q box either. 

This message was authored by Tom2sharp This message was authored by: Tom2sharp

Re: Unknown error code

@Tim+Spencer Maybe that suggests it's an issue trying to watch over Wi-Fi networks, if it's working fine with the mobile network on your iPhone.

Hoping it's Sky's problem & they fix it soon.

This message was authored by BlueBoyGA This message was authored by: BlueBoyGA

Re: Unknown error code

Same!  Been four hours faffing. Wish I'd come on here first now. Sort it sky! 

This message was authored by KevNewMedia This message was authored by: KevNewMedia

Re: Unknown error code

Posted by a Sky employee

Hi Everyone

 

Thank you for bringing this problem to our attention.

 

Our support teams are investigating the problem and hope to have the problem fixed as soon as possible.

Thanks
Kev
Community Manager
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