Sky Go Does Not Work - Error 1504

[Peter455099]

When trying to watch anything on Sky Go I get this error every time:

"Sky is currently unavailable. Please try again later. Code: 1504"

This is since I installed it over a month ago. Have tried reinstalling to no avail.

[caesarome]

@Peter455099 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

We are still looking to help you Peter455099. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Chrislinnett]

Hi, 

i am having the same problem, i have sky tv athome and i want to watch it on my laptop also but cant, i just keep getting this error message.

Thanks Chris

[caesarome]

@Chrislinnett 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Chrislinnett.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[gmanner1]

When trying to watch anything on Sky Go I get this error every time:

"Sky is currently unavailable. Please try again later. Code: 1504"

This is since I installed it over a month ago. Have tried reinstalling to no avail.

Please help.

[caesarome]

Would you like some help from the messaging team on here regarding this error, if you do they will contact you via this website so would you be able to respond sometime tomorrow ?

[gmanner1]

Yes I can answer anytime

[caesarome]

@gmanner1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent gmanner1 an invite.

[Faithghill2424]

Hi, Got the exact same issue when trying to watch the new season of hotd on sky go can this be escalated to a team member please i see the same issue with others and would be very grateful for this issue to be resolved as soon as possible.

[caesarome]

@Faithghill2424 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[karamiaschuyler]

i am having the same issue, ive been having it for months and tried everything. can you please refer me too?