Sky Go App not working Mac

[abi1]

This just worked for me.

uninstall all the sky go files and send to trash

Go to finder and then click on Go. Choose 'go to folder'. Choose the option it comes up with. This takes you to application support. Sky go was there in a blue file, delete that. Then I cleared my cookies on safari. I then reinstalled sky go back on my laptop and it's working 

[thomastoad]

This doesn't work....

Aky Go hasn;t been working on Mac for 6 weeks now. What's going in? Sky CS is the absolute worst.....

[thomastoad]

Hi There.

It is now April 2024 and this issue still remains.

You have been kind enough to escalate this on anoother thead, but the 'Sky Expert' never has a bubble on the chat saying they are availble.

Why is Sky Go not working on Mac OS? I am nmow away from home and The Masters is on and I am unable to watch it.

[thomastoad]

This is beyond frutstrating. Still no word from anyone at Sky and still no fix to this issue.

[wevverss]

in 2024 there is absolutely no reason users should be expected to delete application support files or reboot their computer. This application doesn't work because Sky don't want you to use it. Had they wanted you to use it it would authenticate and update without any trouble. Mac OSs are in beta for months before release, which gives app devs plenty of time to adjust to the slightly different, and very well documented API changes.

As frustrating as it is, your best bet is to watch the match on the TV, go to the pub to watch it there or cancel Sky in disgust and give up football.

[Lucaa]

I had the same issue on my Macbook Air M2 and i fixed today.

The problem in my case was AdGuard blocking the dns requests that Sky Go app makes.

I had to whitelist in AdGuard these two domains in the dns filter:

sky.com

h.online-metrix.net

If you have an Ad blocker (NOT the ad blocker extension  in your browser like uBlock) installed in your laptop, try disabling it and check if the Sky go app works. If it does, check if you can whitelist dns domains in the filter.

Another way to know if there is any filtering in place is opening System settining, click Network and open VPN and Filters. At the bottom Filters and proxies, you may have a filter and you didn't know. Disable it there or find the app and whitelist the domains above.

Hope this helps. 

[Lucaa]

I posted how i fix it, have a look at my post.

[masonerzoid]

Not sure if this is the same issue but I couldn't download the app, the installer downloaded but then the app wouldn't download. No error just didnt appear in launcher. I saw an error message that said I needed Rosetta. The instructions to install Rosetta are here https://www.makeuseof.com/what-is-rosetta-2-mac/

after installing Rosetta the app installed and works 100%. M3 Mac Sky go fixed:)

[Jack109]

Hi all, I don't know if this is still an issue for some of you that have purchased a new Mac air. To allow the sky go app to work you need to right click on the icon in downloads and then view its properties, in the pop up box you should see the Rosetta option is not checked, this needs to be active/checked before the app will download on to your Mac.

Hope this helps 👍

[Rodri1]

It helps and it works thankyou very much 😊

[crossw8ys]

didn't work for me, same issue as all above 😞 Sky support suuuuucks

[Rodri1]

I did not use Sky Support the steps below are what I did and the app downloaded.

MacBook Air 15" M3 Chip

Mac OS Sonoma V 14.5

From Sky down load SkyGo App for Mac

From Finder-downloads-highlight skygo installer

From Finder - File Menu - click on get info button

Tick the Open using Rosetta

It should then open to allow viewing of Sky programmes and the  App goes into Launchpad.

Thats the best I can do 😊

[thomastoad]

STILL NOT WORKING.

I hate Sky. I hate their utter disregard for their customers. Relying on these forus to get the help we need is a joke - and ultimately useless.

[thomastoad]

What is Rosetta? I hage to download another app to get Sky Go to work?? I don't like the sound of this - soooo many apps

[Michael-54]

This works!!!

I have had a brand new Macbook Air M2 since the beginning of June 24 and haven't been able to get Sky Go 

to work. The App appears to install but there's nothing in Launchpad. 

This is a very simple fix!

Thank you very much!