Sky GO stopped workin on Xbox

[T3ddyB4gW3LL]

Hi
Last night I went to put Sky on my Xbox as I usually do but I was asked to sign in... when I did it said:

"You can't use Sky Go on this device yet. you'll need a Sky Q Multiscreen SKY Glass whole home or sky go extra subscription to access sky go on this device"

But I do have a sky go extra subscription. It has worked flawlessly for years and now its just stopped

Please can I get some help? Thank you
Xbox Series X

[caesarome]

@T3ddyB4gW3LL 

To get you some help with this I have escalated your post to the Sky Messaging team who will hopefully be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent T3ddyB4gW3LL an invite to chat.

[T3ddyB4gW3LL]

thanks
as it's after 7 pm does that mean il have to wait until tomorrow?

[caesarome]

You can respond to the chat bubble that is at the bottom left of your page, then the messaging team will reply to that sometime tomorrow.

[T3ddyB4gW3LL]

thank you

[Addie15]

Update-We are closing this session now, but if there is anything else we can help you with, please do not hesitate to reach out. Thanks.

[tweeder786]

Looking for sky go extra to be re added to account. No idea why it has disappeared. 

[caesarome]

@tweeder786 

You will need to call Sky about that.

[LeoP198358]

I am having the same issue on my Xbox one. Please can you escalate

[caesarome]

@LeoP198358 

As advised above you will need to call Sky.

[ADW03]

I have the same issue on my xbox and need help please

[caesarome]

Do you have any of these:  Multiscreen, SKY Glass whole home or Sky Go Extra subscription ?

[ADW03]

I only have basic sky go which comes package. worked perfectly ok up till now. Works ok on PC, phone but np on xbox one. Need help please,..

[TimmyBGood]

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@ADW03 wrote:

I only have basic sky go which comes package. worked perfectly ok up till now.

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As noted in multiple other posts, that's as expected:  the new app release checks for the required extra subscription component of either Multiroom, Multiscreen or Whole Home