Xbxo Series X Issue

[MattChap1994]

I am having issues accessing SkyGo. It is asking me to accept the SkyGo Terms and Conditions which I have already done on my laptop. I have uninstalled and reinstalled a number of times and it will still not let me access. 

Any help please! It has been this way for days now and I keep on trying to fix it?

[caesarome]

@MattChap1994 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent MattChap1994 an invite to chat.

[Addie15]

Update-We are closing this session, as this matter is now with the relevant team to investigate. We cannot at this time provide a timescale, but if you have similar issues please be assured our team is working on finding a resolution. Thank you.