SKY GO

[Allan28]

Hi everyone I have upgraded to sky glass but my son can't access sky go now on his Xbox upstairs why is that ?

[SKY1992bf]

@Allan28  Because you need the whole home subscription on your account to do  so 

upgrading removes any existing sky go extra entitlement including the now non existent free vip version 

[Annie+UK]

Do you have whole home, i think it's called

[Allan28]

No i havent purchased that i thought you get sky go regardless quite gutted now as its an extra £13 a month for whole home

[Allan28]

Aww im gutted now thanks for the reply i thought you get that regardless with sky they didnt tell me that 

[Annie+UK]

Yes you get Sky Go on mobile devices and computers but not on console

[MarkGoldsmith · Accepted solution]

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@Allan28 wrote:

No i havent purchased that i thought you get sky go regardless quite gutted now as its an extra £13 a month for whole home

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You do get Sky go included on the web, phones and tablets.

However that doesn't apply to consoles, as Sky see them as essentially secondary devices as they are connected to TVs, hence the reason whole home is required now that the free Sky go extra add-on doesn't exist for Sky VIPs

[Allan28]

Thanks for your reply so if i purchased whole home would my son be able to watch it on console ? and sometimes he takes his console away with him would he still be able to watch it out of the house?

[Annie+UK]

The error message on his xbox will have mentioned Whole Home is required, so yes to your questions 🙂

[Allan28]

Thank you for your help much appreciated saves me getting in touch with sky now I got to upgrade lol