Discussion topic: SKY GO

This message was authored by: Allan28 · ‎28 Aug 2024

Hi everyone I have upgraded to sky glass but my son can't access sky go now on his Xbox upstairs why is that ?

This message was authored by: MarkGoldsmith · ‎28 Aug 2024

@Allan28 wrote:
No i havent purchased that i thought you get sky go regardless quite gutted now as its an extra £13 a month for whole home

You do get Sky go included on the web, phones and tablets.

However that doesn't apply to consoles, as Sky see them as essentially secondary devices as they are connected to TVs, hence the reason whole home is required now that the free Sky go extra add-on doesn't exist for Sky VIPs

Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by: SKY1992bf · ‎28 Aug 2024

@Allan28 Because you need the whole home subscription on your account to do so

upgrading removes any existing sky go extra entitlement including the now non existent free vip version

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This message was authored by: Annie+UK · ‎28 Aug 2024

Do you have whole home, i think it's called

Annie ( Please Note: I am Neurodivergent )

My Sky Plus FAQ My Sky Glass/Stream FAQ

Urgent Notice: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

This message was authored by: Allan28 · ‎28 Aug 2024

No i havent purchased that i thought you get sky go regardless quite gutted now as its an extra £13 a month for whole home

This message was authored by: Allan28 · ‎28 Aug 2024

Aww im gutted now thanks for the reply i thought you get that regardless with sky they didnt tell me that

This message was authored by: Annie+UK · ‎28 Aug 2024

Yes you get Sky Go on mobile devices and computers but not on console

Annie ( Please Note: I am Neurodivergent )

My Sky Plus FAQ My Sky Glass/Stream FAQ

Urgent Notice: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

This message was authored by: MarkGoldsmith · ‎28 Aug 2024

@Allan28 wrote:
No i havent purchased that i thought you get sky go regardless quite gutted now as its an extra £13 a month for whole home

You do get Sky go included on the web, phones and tablets.

However that doesn't apply to consoles, as Sky see them as essentially secondary devices as they are connected to TVs, hence the reason whole home is required now that the free Sky go extra add-on doesn't exist for Sky VIPs

Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue

NOT a Sky Employee

This message was authored by: Allan28 · ‎28 Aug 2024

Thanks for your reply so if i purchased whole home would my son be able to watch it on console ? and sometimes he takes his console away with him would he still be able to watch it out of the house?

This message was authored by: Annie+UK · ‎28 Aug 2024

The error message on his xbox will have mentioned Whole Home is required, so yes to your questions 🙂

Annie ( Please Note: I am Neurodivergent )

My Sky Plus FAQ My Sky Glass/Stream FAQ

Urgent Notice: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

This message was authored by: Allan28 · ‎28 Aug 2024

Thank you for your help much appreciated saves me getting in touch with sky now I got to upgrade lol

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