Sky Go Error message

[spider38]

@caesarome

I have just emailed the address you provided with the details of my issue. I had an online web chat with a Sky employee last Friday that didn't resolve the problem and was subsequently escalated, hopefully my two pronged approach will assist in getting Sky to look into this and provide a fix.

[TerryHackney]

Mine was escalated, but nothing happened, even using the 'chat' bubble, communication stopped halfway, then was asked 'why I stopped'! Just going around in circles!

[shelboy5]

I have emailed and asked for the problem to be 'escalated' too. Waiting with bated breath.🙄

[TerryHackney]

I've also now emailed Sky, regarding the app, let's see what they do, or don't do!

[shelboy5]

They phoned me. It is an issue with android phones and will be sorted in 48-72 hours. Other devices on SkyGo, like my laptop, still works. Gotta say I was impressed with the speed they came back to me.

[spider38]

According to @shelboy5 today on the other thread for this issue at:

https://helpforum.sky.com/t5/Sky-Go/Remote-record-not-working-with-Sky-Go-App/m-p/5267897/highlight/...

an issue has been identified affecting Android devices which should be fixed in 48-72 hours.

[TerryHackney]

Be interesting to see if they do 'fix it' I have the same problem on my ipad!

[TerryHackney]

Well, I'm still waiting for something to happen, regarding android devices, as I still can't get Sky Go app to work as it should!!

[spider38]

Annoyingly the My Sky app has just been updated on my Android tablet but still no sign of a Sky Go update!

[Jonn0]

I don't think that it's the Sky Go App that's the problem. V 26.1.1 was issued on 20th Feb and seemed to work until about a week ago. Also I was able to record using the Sky+ App until last week and that hasn't been updated for 10 years.

My understanding is that it's some settings at Sky's end that need to be fixed. 

People were told 3 days ago that it would be fixed in 48 to 72 hours - still waiting! 

[TerryHackney]

It seems Sky doesn't really care!!

[Mike+Mepmoop]

Seems that way, I've not heard from Sky regarding the ticket they raised about the issue, I was even promised a call back from them, but zilch. 😡 

[Ben1541]

Cannot get app to work 

[TerryHackney]

Rubbish now, was handy when on holiday, and needed to record something! Thanks Sky, for nothing!

[Mike+Mepmoop]

All gone quiet from the Sky employees/superusers. 

Please can we have an update? The bubble chat didn't help, neither did the raising of a ticket to there tech team (does it exist?!). 

Annoying that the Sky+ app was working, but I signed out thinking it may help the Go app, it didn't and now I can't sign back in! Help!